Front Office Supervisor

Oaks Hotels, Resorts & Suites; Port Douglas; On-site; AUD 52,000 - 60,000; Full time

Job summary

Oaks Port Douglas Resort is seeking a Full-Time Front Office Supervisor to lead the guest services team, ensure a warm welcome, and uphold the resort’s high standards of hospitality.

You will manage arrivals/departures, coach staff, resolve guest issues, and maintain professional presentation in a fast-paced resort environment. Immediate start and rotating shifts across days.

Qualifications

• Demonstrated leadership with ability to manage and motivate a team.
• Extensive hospitality industry background in hotel/resort operations.
• Exceptional customer service skills and guest focus.
• Strong time management and prioritisation abilities.
• Impeccable professional presentation and appearance.
• Flexibility to work weekends and rotating rosters.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing expertise and motivating the team to high service standards.
• Oversee daily tasks to ensure accurate and timely execution.
• Manage guest arrivals and departures for a seamless check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Hospitality industry experience

Customer service

Time management

Professional presentation

Weekend flexibility

Job description

Job Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Oaks Port Douglas Resort are looking for a Full-Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Qualifications

To be successful in this role you will have:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

To succeed in this role, you will demonstrate:

• Previous experience as a waitstaff, bartender, or all-rounder in a hospitality environment.
• A current RSA (Responsible Service of Alcohol) certification.
• A warm and approachable demeanour with a positive attitude.
• Proven experience delivering high-quality customer service.
• Professional presentation and exceptional communication skills.
• Reliability, with the ability to perform effectively in a fast-paced environment.
• Flexibility to work across a rotating roster, including weekends and public holidays

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.