Executive Housekeeper

Novotel Hotels; Sunshine Coast Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Global accommodation discounts

LearnYourWay training platform

Accor tenure milestones

Job summary

Novotel Hotels on the Sunshine Coast is seeking a hands-on Housekeeping Leader to take ownership of the operation across guest rooms, public areas and laundry. You will guide a large team, drive presentation standards, productivity and guest experience in a high-volume resort.

As part of a $20 million refurbishment and ongoing transformation, you will lead performance, quality and continuous improvement while collaborating with Front Office, Maintenance and other departments to ensure smooth

Qualifications

• Experience leading housekeeping in hotels/resorts or high-volume accommodations.
• Motivate, coach and develop teams to achieve standards.
• Strong attention to detail and presentation.
• Experience managing rosters, productivity and labour costs.
• Commercial awareness and focus on cost control.
• Excellent communication and collaborative approach.
• Comfortable working in a fast-paced environment with rotating shifts.

Responsibilities

• Lead daily housekeeping operations across rooms, public areas and laundry services.
• Develop and support a large housekeeping team to deliver high-quality standards.
• Oversee rostering, productivity and labour efficiency across the department.
• Maintain stock control of linen, amenities and housekeeping supplies.
• Oversee in-house laundry operations, ensuring efficiency and quality.
• Conduct regular quality inspections and ensure brand standards.
• Collaborate with Front Office, Maintenance and other departments for smooth operations.
• Manage recruitment, onboarding and ongoing training of team members.
• Respond to guest feedback and drive continuous improvement initiatives.
• Support refurbishment works while maintaining guest experience standards.

Skills

Housekeeping leadership

Hands-on leadership

Attention to detail

Organisational skills

Labour cost control

Communication

Fast-paced environment

Rotating roster

Job description

Company Description

Lead the housekeeping operations at one of the Sunshine Coast’s most well‑known resort and conference destinations, set within relaxed coastal surrounds and centred around a unique lagoon‑style setting. With 373 rooms, extensive leisure facilities and a purpose‑built conference centre, the resort caters to both high‑volume corporate events and leisure guests year‑round.

We are entering an exciting new chapter, with a $20 million refurbishment planned across guest rooms and key hotel spaces. This is a rare opportunity to lead through transformation—shaping elevated housekeeping standards, guiding a large team through change, and helping define the next stage of the guest experience.

As part of the global Accor network, you’ll join a culture that values collaboration, accountability and pride in delivering consistent, high‑quality guest experiences in a fast‑paced resort environment.

Job Description

This is a hands‑on leadership role where you will take ownership of the housekeeping operation across guest rooms, public areas and laundry services. You will lead a large and diverse team, ensuring consistent presentation standards, strong productivity, and a seamless guest experience across a high‑volume resort environment.

You’ll be actively involved in day‑to‑day operations while also driving team performance, quality standards and continuous improvement—particularly throughout the ongoing refurbishment period.

Key Responsibilities

• Lead and drive daily housekeeping operations across rooms, public areas and laundry services
• Manage, develop and support a large housekeeping team to deliver consistent, high‑quality standards
• Oversee rostering, productivity and labour efficiency across the department
• Maintain strong stock control of linen, amenities and housekeeping supplies
• Oversee in‑house laundry operations, ensuring efficiency, quality and turnaround standards are met
• Conduct regular quality inspections and ensure compliance with brand and presentation standards
• Work closely with Front Office, Maintenance and other departments to ensure smooth daily operations
• Manage recruitment, onboarding and ongoing training of team members
• Respond to guest feedback and drive continuous improvement initiatives
• Support the delivery of refurbishment works while maintaining guest experience standards

Qualifications

• Proven experience in a housekeeping leadership role within hotels, resorts or high‑volume accommodation environments
• Strong hands‑on leadership style with the ability to motivate, coach and develop teams
• Excellent attention to detail with a strong commitment to presentation and quality standards
• Solid organisational skills with experience managing rosters, productivity and operational demands
• Commercial awareness and understanding of labour and operational cost control
• Confident communicator with a collaborative, solutions‑focused approach
• Comfortable working in a fast‑paced environment with competing priorities
• Flexibility to work a rotating roster, including weekends and public holidays

Benefits

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Diversity & Inclusion

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.