Housekeeping Supervisor - Apollo Bay, Marengo and Skenes Creek

Great Ocean Road Coast and Parks Authority; Apollo Bay; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Great Ocean Road Coast and Parks Authority in Apollo Bay is seeking a motivated Housekeeping Supervisor to lead our housekeeping operations across Marengo Family Caravan Park, Apollo Bay Recreation Reserve and Skenes Creek Foreshore Reserve. This hands-on role focuses on maintaining high cleanliness standards and guest satisfaction across accommodation, amenities and shared facilities.

You will supervise teams, coordinate daily cleaning, assist with rosters, manage inventory and develop

Formación

• Previous experience supervising housekeeping staff.
• Strong cleaning and presentation standards.
• Excellent communication and customer focus.
• Ability to lead and motivate teams.
• Organisational and time management skills.

Responsabilidades

• Lead and supervise housekeeping across three locations.
• Coordinate daily cleaning across cabins, blocks, laundries, offices.
• Assist in rosters for operational and seasonal demands.
• Manage inventory such as linen and cleaning supplies.
• Develop and implement cleaning schedules.
• Handle guest enquiries professionally.

Conocimientos

Staff supervision

Cleaning skills

Customer service

Team leadership

Time management

Descripción del empleo

Housekeeping Supervisor - Apollo Bay, Marengo and Skenes Creek

Great Ocean Road Coast and Parks Authority – Apollo Bay VIC

TheGreat Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

About the Role

The Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking a motivated and experienced Caravan Park Housekeeping Supervisor to lead our housekeeping operations across Marengo Family Caravan Park, Apollo Bay Recreation Reserve and Skenes Creek Foreshore Reserve.

This role is responsible for overseeing the day‑to‑day housekeeping functions across all three parks, ensuring high standards of cleanliness, presentation and guest satisfaction are maintained across accommodation, amenities and shared facilities.

A hands‑on leadership role, you'll support and supervise housekeeping teams across multiple locations while helping deliver exceptional visitor experiences along one of Victoria's most iconic coastlines.

What You’ll Do

• Lead, support and supervise housekeeping staff across Marengo, Apollo Bay and Skenes Creek to ensure exceptional cleaning standards are consistently achieved.
• Coordinate daily cleaning activities across cabins, amenity blocks, laundries, offices, kitchens and other park facilities.
• Assist with the preparation of staff rosters to meet operational and seasonal demands across the three parks.
• Support the management of housekeeping inventory, including linen, amenities, chemicals and cleaning supplies.
• Assist in developing and implementing daily, weekly, monthly and seasonal cleaning schedules.
• Undertake cleaning duties as required, including vacuuming, mopping, laundering, bed making and waste management.
• Respond professionally to guest enquiries, feedback and complaints, escalating issues where required.
• Ensure the safe handling, storage and use of cleaning products and equipment.
• Maintain effective communication with management regarding operational, staffing and customer‑related matters across all locations.

What We're Looking For

• Previous experience supervising staff within a housekeeping, accommodation, hospitality, aged care or similar environment.
• Strong practical cleaning skills and experience maintaining high presentation standards.
• Excellent communication and interpersonal skills, with a customer‑focused approach.
• Demonstrated ability to lead, motivate and work effectively as part of a team.
• Strong organisational and time management skills.
• A proactive approach to problem‑solving and continuous improvement.
• Experience with manual handling practices and the safe use of cleaning chemicals (desirable).

Mandatory requirements:

• Current Australian Driver Licence.
• Ability to obtain or hold a Working with Children Check.
• Ability to provide a National Police Check.
• Evidence of Australian working rights.

Why Join Us

At GORCAPA, you'll be part of an organisation dedicated to protecting and enhancing one of Australia's most iconic coastal regions while delivering memorable visitor experiences.

In return, we offer:

• The chance to work in a stunning Great Ocean Road location.
• A supportive and collaborative team environment.
• Meaningful work contributing to Victoria's leading coastal tourism destination.
• Opportunities to develop your leadership and operational management skills.

If you're passionate about delivering exceptional guest experiences and leading a high‑performing housekeeping team, we'd love to hear from you.

To learn more about this position, please visit: www.greatoceanroadauthority.vic.gov.au/About-Us/Work-with-us to obtain a copy of the position description, including key responsibilities, selection criteria, qualifications and experience.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.

Applications close 11.59 PM, Wednesday 28th October 2026.