Access To Information & Administration Officer

Council Jobs; Sydney; Sur place; AUD 97 000 - 107 000; Plein temps

Avantages offerts par ce poste

Fortnightly RDO

Work from home up to two days per week

Fitness Passport access

Long Service Leave

Parental Leave

Study Leave

Training & development

Résumé du poste

Woollahra Council invites applications for an Access to Information & Administration Officer. Permanent full-time in the Governance & Risk team, based in Double Bay. You will process access to information applications (GIPA) and provide essential admin support, statistics and reporting.

A strong background in records management and CRM systems is required. The role emphasises accuracy, confidentiality and excellent customer service, with benefits including fortnightly RDO and flexible work

Qualifications

• Processing GIPA applications and related access to information matters.
• Knowledge of Government Information (Public Access) Act 2009 requirements.
• Experience in records management and electronic document management systems.
• Commitment to confidentiality and customer service excellence.

Responsabilités

• Process access to information applications and related cases.
• Prepare statistics, registers and quarterly/annual reports.
• Provide internal/external customer support on information access issues.
• Support Manager Governance & Risk with administrative tasks.

Connaissances

Attention to detail

CRM experience

MS Word

MS Outlook

Written communication

Verbal communication

Interpersonal skills

Team collaboration

Confidentiality

WH&S knowledge

Formation

Information/Business Administration/Records Management

Outils

CRM system

Microsoft Word

Microsoft Outlook

Description du poste

Access To Information & Administration Officer

• $96,571.28 to $106,736.24 p.a. plus superannuation
• Permanent full-time with a fortnightly RDO – work/life balance
• Based in Double Bay opposite the iconic Redleaf Beach and central to public buses

About us

Woollahra is an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings.Our people come from a diverse range of backgrounds and professions creating a dynamic workforce of over 400 staff members.

About the role

An exciting opportunity has arisen for an experienced and well-organised Access to Information & Administration Officer to join the Governance & Risk team at Woollahra Council on a permanent full-time basis.

As the Access to Information & Administration Officer, you will play a vital role in supporting the effective and efficient processing and determination of access to information applications including informal and formal Government Information (Public Access) Act 2009 applications.

Working closely with the Governance Coordinator and Access to Information Officer, you will provide internal and external customer support in relation to processing access to information applications.

Additionally you will contribute to the preparation of regular statistics, maintain various registers and prepare annual and quarterly reports. You will also be responsible for ensuring effective administrative support to the Manager Governance & Risk.

About you

To be successful in this position, you will have proven experience in processing access to information applications, possess a high level of attention and be able to demonstrate excellent administrative skills.

• Demonstrated industry experience and/or qualification in Information, Business Administration or Records Management.
• Demonstrated experience in the review and management of all matters relating to the Government Information (Public Access) Act 2009 and processing of GIPA applications.
• Strong attention to detail and organisational skills including the ability to set priorities and to work to deadlines.
• Demonstrated experience in the use of a Customer Request Management System (CRM).
• Demonstrated experience in the use of Microsoft Office suite especially Advanced Word and Outlook.
• Excellent written, verbal and interpersonal skills with a focus on enhancing customer experience.
• Excellent research, analytical and problem solving skills.
• Proven ability to work effectively as part of a team and demonstrated commitment to continuous improvement.
• Proven ability to maintain confidentiality.
• Demonstrated understanding of and commitment to WH&S and EEO principles.
• Experience in Local Government and/or knowledge of Local Government related legislation, functions and policies.
• Understanding of the Privacy and Personal Information Protection Act 1998 and relevant principles.
• Previous experience in formal record keeping, including database management and use of an electronic document management systems.

What’s in it for you?

We promote equal access to opportunities within the organisation and we pride ourselves on creating a safe and engaging working environment.We are dedicated to looking after our staff, because if we look after our people, we will be better placed to look after our community.

Eligible staff will be entitled to some of the following benefits:

• Fortnightly RDO
• Work from home arrangements (up to two days per week)
• Subsidised gym membership through Fitness Passport with access to 810+ fitness facilities
• Generous personal leave provisions (E.g. Long Service Leave after 5 years’ of continuous service, Parental Leave, My Leave, Study Leave)
• High quality training and development opportunities

CLOSING DATE: 11:59pm on Sunday 15 November 2026

Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers.

Woollahra Council is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion.

We are committed to reconciliation and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.

If you have any support or access requirements, we encourage you to advise us at time of application.

For further information about the role, please contact Jennifer Chenhall, Manager Governance & Risk on 02 9391 7*** during business hours.