Access to Information & Administration Officer

Careers at Council; Sydney; On-site; AUD 97,000 - 107,000; Full time

Benefits offered by this job

Fortnightly RDO

Work from home up to 2 days/week

Gym membership subsidy (Fitness Pass)

Generous leave provisions

Training & development opportunities

Job summary

Woollahra Council is seeking an experienced Access to Information & Administration Officer to join the Governance & Risk team on a permanent full-time basis, based in Double Bay near Redleaf Beach. The role involves processing access to information applications under GIPA, supporting the team with statistics, registers and annual/quarterly reports, and delivering excellent customer service.

The successful candidate will have demonstrated experience with GIPA, strong administrative skills, and

Qualifications

• Experience processing access to information applications.
• Ability to maintain confidentiality and meet deadlines.
• Qualifications in Information, Business Administration or Records Management.
• Experience with Government Information (Public Access) Act 2009 (GIPA).
• Proficiency with CRM and MS Office.
• Local government experience preferred.

Responsibilities

• Process access to information applications.
• Prepare statistics and reports.
• Maintain registers and records.
• Provide internal and external customer support.
• Assist the Manager Governance & Risk.

Skills

CRM experience

Advanced Word & Outlook

Attention to detail

Teamwork

Customer service

Research & analysis

Confidentiality

WH&S & EEO knowledge

Education

Information/Business Administration/Records Management qualification

Tools

CRM system

Electronic document management

Database management

Job description

Access to Information & Administration Officer

• $96,571.28 to $106,736.24 p.a. plus superannuation
• Permanent full-time with a fortnightly RDO – work/life balance
• Based in Double Bay opposite the iconic Redleaf Beach and central to public buses

About us

Woollahra is an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings.Our people come from a diverse range of backgrounds and professions creating a dynamic workforce of over 400 staff members.

About the role

An exciting opportunity has arisen for an experienced and well-organised Access to Information & Administration Officer to join the Governance & Risk team at Woollahra Council on a permanent full-time basis.

As the Access to Information & Administration Officer, you will play a vital role in supporting the effective and efficient processing and determination of access to information applications including informal and formal Government Information (Public Access) Act 2009 applications.

Working closely with the Governance Coordinator and Access to Information Officer, you will provide internal and external customer support in relation to processing access to information applications.

Additionally you will contribute to the preparation of regular statistics, maintain various registers and prepare annual and quarterly reports. You will also be responsible for ensuring effective administrative support to the Manager Governance & Risk.

About you

To be successful in this position, you will have proven experience in processing access to information applications, possess a high level of attention and be able to demonstrate excellent administrative skills.

• Demonstrated industry experience and/or qualification in Information, Business Administration or Records Management.
• Demonstrated experience in the review and management of all matters relating to the Government Information (Public Access) Act 2009 and processing of GIPA applications.
• Strong attention to detail and organisational skills including the ability to set priorities and to work to deadlines.
• Demonstrated experience in the use of a Customer Request Management System (CRM).
• Demonstrated experience in the use of Microsoft Office suite especially Advanced Word and Outlook.
• Excellent written, verbal and interpersonal skills with a focus on enhancing customer experience.
• Excellent research, analytical and problem solving skills.
• Proven ability to work effectively as part of a team and demonstrated commitment to continuous improvement.
• Proven ability to maintain confidentiality.
• Demonstrated understanding of and commitment to WH&S and EEO principles.
• Experience in Local Government and/or knowledge of Local Government related legislation, functions and policies.
• Understanding of the Privacy and Personal Information Protection Act 1998 and relevant principles.
• Previous experience in formal record keeping, including database management and use of an electronic document management systems.

What’s in it for you?

We promote equal access to opportunities within the organisation and we pride ourselves on creating a safe and engaging working environment.We are dedicated to looking after our staff, because if we look after our people, we will be better placed to look after our community.

Eligible staff will be entitled to some of the following benefits:

• Fortnightly RDO
• Work from home arrangements (up to two days per week)
• Subsidised gym membership through Fitness Passport with access to 810+ fitness facilities
• Generous personal leave provisions (E.g. Long Service Leave after 5 years’ of continuous service, Parental Leave, My Leave, Study Leave)
• High quality training and development opportunities

CLOSING DATE: 11:59pm on Sunday 15 November 2026

Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers.

Woollahra Council is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion.

We are committed to reconciliation and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.

If you have any support or access requirements, we encourage you to advise us at time of application.