Aboriginal P&C Business Partner

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

Department of Customer Service NSW is seeking an Aboriginal P&C Business Partner to provide expert HR guidance, coaching and mentoring to employees and leaders, including Aboriginal staff, across Parramatta, McKell and Gosford locations.

This full-time, 35-hour-per-week role emphasizes conflict resolution, wellbeing, performance and grievance management, and embedding Aboriginal values and practices in the workplace.

Qualifications

• Experience in HR/ER/WHS case management.
• Ability to coach and mentor leaders.
• Strong ethics and customer service focus.

Responsibilities

• Provide informed HR advice to staff and leaders.
• Coach, mentor, and support Aboriginal employees and leaders.
• Deliver training sessions on workplace matters.
• Identify opportunities to improve service delivery.
• Participate in cross-team projects.

Skills

HR experience

Conflict resolution

Stakeholder engagement

Time management

Job description

Job Description

Aboriginal P&C Business Partner

Clerk Grade: 07/08

Salary Range: Base salary starting at $116,981 – $129,492 p.a + super

Employment Type: Full-Time, 35 hrs per week ongoing role. A Talent Pool may be created from this process.

Location: Parramatta, McKell or Gosford location - flexible working conditions available across the three locations with a minimum of two days in the office

This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.

Great team culture!

Join us at the Department of Customer Service (DCS) as an Aboriginal People and Culture Business Partner and help shape a future where Aboriginal voices, values, and leadership are embedded across our organisation. If you are passionate about creating culturally safe workplaces and driving Aboriginal workforce outcomes, then this role is for you!

People are at the heart of all we do and together, we make a difference. If you enjoy supporting leaders through problem solving people matters, delivering proactive education programs and are enthusiastic about continuous improvement, this is the role for you.

About the Opportunity

As an Aboriginal P&C Business Partner working alongside other P&C Business Partners, you will provide expert and inclusive advice, coaching, and mentoring employees and people leaders in addition to Aboriginal employees across the Department. You will support a range of workplace matters including conflict resolution, health and wellbeing, performance and grievance management, ensuring all approaches are managed effectively and within agreed timeframes. Additionally, when supporting Aboriginal employees, ensure approaches are grounded in cultural understanding and aligned with Aboriginal values and practices where Aboriginal people thrive.

This role plays a key part in delivering specialised people in case management with a focus on customer service to support all employees and people leaders. We are seeking candidates with demonstrated experience supporting Aboriginal employees in the workplace, with a strong understanding of the diverse issues they may encounter. This includes cultural sensitivities, protocols, and the impact these factors can have on workplace engagement and outcomes.

About People & Culture

Across DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies to deliver digital innovation, customer‑centric services, and regulatory priorities which ensures more effective and efficient service delivery for the people of NSW. People & Culture are focused on delivering better people experiences, supporting and enabling the business to deliver success and adopting new ways of working by embracing innovation and positive collaboration.

A typical day of work for you might include:

• Providing informed HR advice, coaching, and mentoring to employees and people leaders in addition to supporting Aboriginal employees across our portfolio group on a range of workplace matters including conflict resolution, performance concerns, and grievances while ensuring issues are managed effectively and within agreed timeframes.
• Working in close partnership with the P&C specialist teams - including our Professional Standards and Conduct and Industrial Relations and Safety & Risk and Occupational Health and Recovery teams - to support safe outcomes for Aboriginal and other employees, aligned with Aboriginal cultural values and DCS practices.
• Developing and delivering informative and engaging training sessions to empower leaders.
• Identifying continuous improvement opportunities, enhancing our service delivery to improve customer outcomes by assessing and updating methods, procedures, and processes.
• Actively participate in projects across the team.

Let’s talk about you!

To be successful in this role you will:

• Have an understanding of diverse workforce issues including Aboriginal people and sensitives around Aboriginal culture, protocols and how these may impact their outcome in the workplace.
• Demonstrated experience in HR/ER/WHS case management and/ or conflict resolution relating to the Aboriginal Workforce.
• Strong ethics and values that align to our customer service driven culture.
• A customer centric and people centric mindset with strong decision‑making skills.
• Excellent written and verbal communication and stakeholder engagement skills.
• Excellent organisational & time management skills.
• Enthusiasm, resilience, and energy to thrive in a fast‑paced dynamic environment

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

• identifies as a person of Aboriginal descent
• presents documentation identifying their family’s Aboriginal descent
• is accepted by their local Aboriginal community as a person of Aboriginal descent.

Salary Grade 07/08, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: Monday, October 12th, 2026 at 11:59 pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or .

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process