Aboriginal P&C Business Partner

the original; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

The Department of Customer Service (DCS) is seeking an Aboriginal P&C Business Partner in Parramatta, McKell, or Gosford. This identified role is designed to embed Aboriginal voices, values and leadership across the organisation, with flexible working conditions and a minimum two days in the office.

You will provide expert HR advice, coaching and mentoring to employees and leaders, support workplace matters including conflict resolution, performance and grievances, and promote culturally safe

Qualifications

• Experience providing HR/ER/WHS case management, including conflict resolution and grievances.

Responsibilities

• Provide expert HR advice, coaching and mentoring to employees and leaders, including Aboriginal staff across the portfolio.
• Partner with P&C specialist teams to support safe outcomes aligned with Aboriginal cultural values.
• Develop and deliver informative training sessions for leaders to empower teams.
• Identify continuous improvement opportunities to enhance service delivery and stakeholder outcomes.
• Actively participate in projects across the team.

Skills

HR advice

Coaching

Mentoring

Conflict resolution

Employee relations

Job description

Aboriginal P&C Business Partner

Clerk Grade: 07/08
Salary Range: Base salary starting at $116,981 – $129,492 p.a + super
Employment Type: Full-Time, 35 hrs per week ongoing role. A Talent Pool may be created from this process.
Location: Parramatta, McKell or Gosford location - flexible working conditions available across the three locations with a minimum of two days in the office

This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.

Great team culture!

Join us at the Department of Customer Service (DCS) as an Aboriginal People and Culture Business Partner and help shape a future where Aboriginal voices, values, and leadership are embedded across our organisation. If you are passionate about creating culturally safe workplaces and driving Aboriginal workforce outcomes, then this role is for you!

People are at the heart of all we do and together, we make a difference. If you enjoy supporting leaders through problem solving people matters, delivering proactive education programs and are enthusiastic about continuous improvement, this is the role for you.

About the Opportunity

As an Aboriginal P&C Business Partner working alongside other P&C Business Partners, you will provide expert and inclusive advice, coaching, and mentoring employees and people leaders in addition to Aboriginal employees across the Department. You will support a range of workplace matters including conflict resolution, health and wellbeing, performance and grievance management, ensuring all approaches are managed effectively and within agreed timeframes. Additionally, when supporting Aboriginal employees, ensure approaches are grounded in cultural understanding and aligned with Aboriginal values and practices where Aboriginal people thrive.

This role plays a key part in delivering specialised people in case management with a focus on customer service to support all employees and people leaders. We are seeking candidates with demonstrated experience supporting Aboriginal employees in the workplace, with a strong understanding of the diverse issues they may encounter. This includes cultural sensitivities, protocols, and the impact these factors can have on workplace engagement and outcomes.

About People & Culture

Across DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies to deliver digital innovation, customer-centric services, and regulatory priorities which ensures more effective and efficient service delivery for the people of NSW. People & Culture are focused on delivering better people experiences, supporting and enabling the business to deliver success and adopting new ways of working by embracing innovation and positive collaboration.

A typical day of work for you might include:

• Providing informed HR advice, coaching, and mentoring to employees and people leaders in addition to supporting Aboriginal employees across our portfolio group on a range of workplace matters including conflict resolution, performance concerns, and grievances while ensuring issues are managed effectively and within agreed timeframes.
• Working in close partnership with the P&C specialist teams - including our Professional Standards and Conduct and Industrial Relations and Safety & Risk and Occupational Health and Recovery teams - to support safe outcomes for Aboriginal and other employees, aligned with Aboriginal cultural values and DCS practices.
• Developing and delivering informative and engaging training sessions to empower leaders.
• Identifying continuous improvement opportunities, enhancing our service delivery to improve customer outcomes by assessing and updating methods, procedures, and processes.
• Actively participate in projects across the team.

Let’s talk about you!

To be successful in this role you will:

• Have an understanding of diverse workforce issues including Aboriginal people and sensitives around Aboriginal culture, protocols and how these may impact their outcome in the workplace.
• Demonstrated experience in HR/ER/WHS case management and/ or conflict resolution relating to the Aboriginal Workforce.
• Strong ethics and values that align to our customer service driven culture.
• A customer centric and people centric mindset with strong decision-making skills.
• Excellent written and verbal communication and stakeholder engagement skills.
• Excellent organisational & time management skills.
• Enthusiasm, resilience, and energy to thrive in a fast-paced dynamic environment

If this is you...