4x4 fitting accessories

GM Offroad; Morwell; On-site; AUD 55,000 - 75,000; Full time

Job summary

GM Offroad is seeking a Sales / 4x4 Fitting Accessories Consultant for our Morwell, VIC location. This full-time role drives sales, builds customer relationships, and showcases our premium 4x4 accessories and fitting services in a dynamic retail setting.

You will provide product knowledge, advise on customisation options, and support customers from enquiry to installation, ensuring satisfaction and repeat business.

Qualifications

• Proven sales experience in automotive/retail sectors.
• Strong focus on customer service and relationship building.
• Ability to understand customer needs and offer suitable accessories and fitting services.

Responsibilities

• Provide expert product knowledge and recommendations to customers regarding 4x4 accessories, fitting services, and offroad solutions.
• Build and maintain strong customer relationships, understanding their needs and providing tailored solutions.
• Manage the sales process from initial enquiry through to completion, ensuring customer satisfaction at every stage.
• Achieve and exceed sales targets and performance objectives.
• Process customer orders accurately and efficiently, maintaining detailed records.
• Support customers with product selection, installation guidance, and after-sales service.
• Promote and upsell complementary products and services to maximise customer value.
• Stay up to date with product ranges, features, and industry trends to provide current and relevant advice.
• Collaborate with the fitting team to ensure seamless service delivery and installation coordination.
• Represent GM Offroad professionally and maintain a welcoming, knowledgeable presence in the sales environment.

Skills

Sales experience

Customer service

Communication

Rapport building

Product knowledge

Time management

Tools

Sales systems

Basic computer skills

Job description

GM Offroad is a leading provider of premium 4x4 accessories and offroad solutions. We are committed to delivering exceptional products and outstanding customer service to offroad enthusiasts and professionals alike. Our reputation is built on quality, expertise, and a genuine passion for the offroad community. We pride ourselves on our knowledgeable team and our ability to provide tailored solutions that enhance our customers' offroad experiences.

About the role

We are seeking an enthusiastic and customer-focused Sales / 4x4 Fitting Accessories Consultant to join our team at our Morwell, VIC location. This is a full-time position that plays a crucial role in driving sales, building customer relationships, and showcasing our extensive range of premium 4x4 accessories and fitting services. You will be at the forefront of our business, representing GM Offroad's values and expertise whilst delivering exceptional service to customers seeking quality offroad solutions. This role offers the opportunity to work in a dynamic environment where your product knowledge and sales skills will directly impact our business growth and customer satisfaction.

What you'll be doing

Provide expert product knowledge and recommendations to customers regarding 4x4 accessories, fitting services, and offroad solutions

Build and maintain strong customer relationships, understanding their needs and providing tailored solutions

Manage the sales process from initial enquiry through to completion, ensuring customer satisfaction at every stage

Achieve and exceed sales targets and performance objectives

Process customer orders accurately and efficiently, maintaining detailed records

Support customers with product selection, installation guidance, and after-sales service

Promote and upsell complementary products and services to maximise customer value

Stay up to date with product ranges, features, and industry trends to provide current and relevant advice

Collaborate with the fitting team to ensure seamless service delivery and installation coordination

Represent GM Offroad professionally and maintain a welcoming, knowledgeable presence in the sales environment

What we're looking for

Proven sales experience, ideally within the automotive, 4x4, accessories, or retail sector

Strong passion for 4x4 vehicles, offroad activities, or automotive products

Excellent communication and interpersonal skills with the ability to build rapport with diverse customers

Customer-focused mindset with a commitment to delivering exceptional service

Ability to understand customer needs and provide relevant product recommendations

Sales-driven with the ability to achieve targets and drive business growth

Strong organisational and time management skills

Proficiency with sales systems and basic computer skills

Willingness to learn about product specifications, fitting capabilities, and technical details

Professional appearance and demeanour

Preferred: Experience with 4x4 vehicles, accessories, or fitting services; knowledge of offroad customisation; experience in a specialist retail or sales environment

What we offer

At GM Offroad, we value our team members and offer a competitive compensation package combined with a supportive work environment. We provide opportunities for professional development and career progression within a growing business. You will work alongside experienced and knowledgeable colleagues who share a passion for the offroad community. We foster a collaborative culture where your contributions are recognised and appreciated. Additional benefits include access to our product range, involvement in a dynamic and enthusiastic team, and the satisfaction of helping customers achieve their offroad goals.