3PL Operations Manager, Australia External Fulfillment

Amazon Commercial Services Pty Ltd - F47; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

Amazon Commercial Services Pty Ltd - F47 in Sydney is seeking an Operations Specialist to oversee 3PL performance, cost control, and continuous improvement across inbound, outbound, quality, and supply chain. You will act as a performance guardian and change agent, leveraging data to drive savings and efficiency improvements across the network.

The role requires collaboration with 3PL partners, implementation of Lean/Six Sigma methodologies, and alignment with Amazon standards while balancing

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Establish and lead a structured approach to site-level performance management, with short-term improvement plans and feedback.
• Proactively identify deviations, develop corrective action plans with 3PL providers, and use data-driven insights to optimize operations.
• Support 3PL providers to navigate Amazon's WMS system to achieve operational excellence.
• Drive cost-optimization projects and influence cost-improvement activities.
• Utilize Lean, Six Sigma, or other continuous improvement methodologies to detect issues and raise network benchmarks.

Skills

Performance management

Data-driven decisions

Lean Six Sigma

Stakeholder influence

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

3rd Party Logistics Operations Specialist, Australia External Fulfillment

Amazon Commercial Services Pty Ltd - F47 – Sydney NSW

Support the full operational picture: Inbound, Outbound, Quality, Cost, and Supply Chain as the vital link between Amazon and its 3PL partners. You'll be a performance guardian, cost controller, and change agent all at once: spotting hidden savings, driving Lean/Six Sigma improvements, and holding sites accountable while empowering them to deliver on Amazon's behalf. If you thrive on data-driven decisions, high-stakes stakeholder influence, and setting the benchmark for an entire network, this role puts you at the center of it all.

Key job responsibilities

Performance Management:

• Establish and lead a structured, systematic approach to site-level performance management, including the use of short-term improvement plans, deviation management, and providing high-quality performance comments and feedback
• Proactively identify performance deviations, develop and execute corrective action plans in collaboration with 3PL providers, and leverage data-driven insights to optimize operations
• Support 3PL Provider navigate Amazon's WMS system to achieve operational excellence

Cost Management:

• Support productivity and cost-optimization projects
• Actively engage with stakeholders to refine business cases and influence cost-improvement activities

Continuous Improvement:

• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect potential issues before they impact KPIs
• Drive operational excellence and structured follow-up with peers and linked businesses, setting higher benchmarks for the network
• Demonstrate the ability to influence and align with internal and external stakeholders on improvement plans

Change Management:

• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives to align 3PL operations with Amazon standards
• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and setting higher benchmarks for the rest of the network

Basic qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.