2IC/Team Leader

City Venue Management; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted swim lessons

Fitness Passport program access

Job summary

City Venue Management (CVM) is seeking a hands-on 2IC/Team Leader to manage Colmslie Aquatic Centre & Health Club. You will lead the lifeguard and duty manager team, coordinate rostering, monitor water quality and ensure safety across all areas of the centre.

You will report to the Facility Manager and drive customer experience while upholding high standards of aquatic safety, staff training and service delivery.

Qualifications

• Strong understanding of lifeguarding, supervision requirements and aquatic safety.
• Confident communication skills with staff, patrons and partners.
• Excellent time management and ability to stay organised in a fast-paced environment.

Responsibilities

• Overseeing pool plant operations, daily checks and water quality management.
• Leading lifeguards and duty managers and supporting all staff as part of the leadership team.
• Monitoring aquatic supervision standards and ensuring safe supervision modes.
• Supporting the Facility Manager with rostering and administrative tasks.
• Keeping the venue clean, organised and presented to a high standard.
• Responding to first aid needs and emergency situations with confidence.
• Assisting with customer enquiries, complaints and general patron support.
• Supporting sales activity across Learn To Swim, squads, and memberships.
• Helping run staff training sessions across aquatic safety, customer service and pool plant.

Skills

Lifeguarding

Supervision

Communication

Time management

Education

Blue Card

CPR

First Aid

Pool Lifeguard Certificate

Teacher of Water Safety Certificate

Job description

• Work with a passionate team in a collaborative, community-focused environment
• Ongoing training and professional development opportunities
• Free pool access, discounted swim lessons, fitness passport + more!

Join City Venue Management (CVM) at Colmslie Aquatic Centre & Health Clubin a hands-on 2IC/Team Leader role (internally called an Operations Manager), working closely with and reporting directly to the Facility Manager.

This is an excellent opportunity for an experienced lifeguard, Duty Manager or aquatic professional who is ready to take their first step into a formal leadership role.

You’ll work closely with the Facility Manager, lead our team, enhance the customer experience, and ensure every part of the centre operates safely and efficiently.

Key Responsibilities:

• Overseeing pool plant operations, daily checks, and water quality management
• Leading lifeguards and duty managers and supporting all staff as part of the leadership team
• Monitoring aquatic supervision standards and ensuring safe supervision modes
• Supporting the Facility Manager with rostering and administrative tasks
• Keeping the venue clean, organised and presented to a high standard
• Responding to first aid needs and emergency situations with confidence
• Assisting with customer enquiries, complaints and general patron support
• Supporting sales activity across Learn To Swim, squads, and memberships
• Helping run staff training sessions across aquatic safety, customer service, and pool plant

About You

This hands on role is ideal for someone who enjoys being on the pool deck, responding quickly to what the day brings, and keeping our newly upgraded site running at a high standard. You'll also bring:

• Availability to work at least 1 day at the weekend across opens and closes
• A strong understanding of lifeguarding, supervision requirements, and aquatic safety
• Solid knowledge of pool plant operations including troubleshooting and corrective action
• The ability to work across lifeguarding, duty management, and leadership responsibilities as needed
• Confident communication skills and the ability to work positively with staff, patrons, schools and community groups
• Excellent time management and the ability to stay organised in a fast paced environment
• Previous aquatic or leisure facility experience is preferred

What We Offer

• CVM perks including discounted swim lessons and access to the Fitness Passport program
• Supportive and inclusive team environment
• Opportunities to grow within a thriving and expanding organisation

Required Qualifications

• Blue Card
• CPR
• First Aid
• Pool Lifeguard Certificate

Highly Regarded:

• Teacher of Water Safety Certificate

Our Commitment to Child Safety

CVM is dedicated to the safety, wellbeing and inclusion of all children. We take a proactive and preventative approach to child safety by providing ongoing training and following best-practice policies in partnership with Child Safeguard, the leading independent child protection experts in our industry.

We are also proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive and welcoming workplace for all team members.

If you are ready to step into a leadership role and help keep Colmslie Aquatic Centre & Health Club running safely and smoothly, we would love to hear from you.

Location: Morningside QLD, Australia

Category: Site Management

Position Type: Permanent

Job Reference: SM000103