24/7 Scheduling & Dispatch Coordinator

Service Stream; City of Tea Tree Gully; On-site; AUD 65,000 - 85,000; Full time

Job summary

Service Stream is seeking a Scheduling and Dispatch Coordinator to join our Adelaide office in Hope Valley on a 12-month contract. The role supports a 24/7 operations team, coordinating the dispatch of work and ensuring safety, efficiency and KPI compliance.

The ideal candidate will have 2+ years in a customer service delivery role, strong Excel/Office skills and excellent communication. A current driver’s licence is required for site operations and field coordination.

Qualifications

• We are seeking a highly motivated and outcome driven individual who is customer-focused and solutions driven in a fast paced operational environment.
• Current Driver’s Licence.
• 2+ years’ experience in a similar customer service delivery role.
• Sound knowledge of Microsoft Office suite.
• Good written and verbal communications skills.
• High level of data entry accuracy and attention to detail.
• Strong time management and organisational skills.
• Ability to work both autonomously and within a team.
• Ability to communicate with all levels of staff.
• Demonstrated problem solving skills.
• Experience working with quality systems.

Responsibilities

• Schedule, coordinate and dispatch work to operational resources based on customer requirements and availability of resources.
• Ensure work is delivered safely, efficiently, and to contractual and service level requirements.
• Act as the interface between SA Water CCC and Service Stream Field Services Project Delivery Team.
• Receive, prioritise, allocate and dispatch to meet KPI requirements.
• Use GPS tracking to monitor field resources and optimise workforce utilisation.
• Capture asset data from the field into Maximo Asset Management System.
• Investigate and resolve data quality issues through reports and validation.
• Collaborate with SA Water to improve the myWork application and data accuracy.
• Communicate effectively with internal stakeholders and external customers while following escalation procedures.
• Support field teams on water quality, sewer issues and reliability of water services.
• Provide asset location details to internal and external customers.
• Monitor, manage and create service requests as required.
• Provide administrative support to Field Services Contract.
• Perform other duties as required by the Service Delivery Manager.

Skills

Customer service

Data entry

Communication skills

Time management

Teamwork

Problem solving

Autonomy

Microsoft Office

Tools

Microsoft Office

Job description

Service Stream is seeking a Scheduling and Dispatch Coordinator to join our Adelaide office in Hope Valley on a 12-month contract. The role supports a 24/7 operations team, coordinating the dispatch of work and ensuring safety, efficiency and KPI compliance.

The ideal candidate will have 2+ years in a customer service delivery role, strong Excel/Office skills and excellent communication. A current driver’s licence is required for site operations and field coordination.