24/7 IT Incident & Event Coordinator

Leidos LLC; Canberra; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos Australia is seeking an IT operations professional to monitor and manage incidents in a high‑availability environment. You will help reduce high-priority incidents, maintain accurate records, and work with multiple service providers to drive improvements.

This role requires 24/7 roster capability and Australian citizenship with NV-1 clearance (upgradeable to NV-2). The team emphasizes diversity, inclusion, and a family-friendly culture, with competitive compensation and comprehensive

Qualifications

• IT service desk experience preferred.
• Customer service orientation and conflict resolution.

Responsibilities

• Conduct event monitoring in line with treatment plans and take proactive actions to reduce High Priority Incidents.
• Collaborate to ensure monitoring is effective and support continuous improvement of incident processes.
• Maintain accurate, high-quality incident records and ensure meaningful case handovers at every shift change.
• Monitor, manage, and report on multi-service provider job queues and participate in maturity/effectiveness assessments.
• Update and improve Standard Operating Procedures (SOPs) to support day-to-day event and incident activities.
• Provide after-hours support for Incident Management when required.

Job description

Leidos Australia is seeking an IT operations professional to monitor and manage incidents in a high‑availability environment. You will help reduce high-priority incidents, maintain accurate records, and work with multiple service providers to drive improvements.

This role requires 24/7 roster capability and Australian citizenship with NV-1 clearance (upgradeable to NV-2). The team emphasizes diversity, inclusion, and a family-friendly culture, with competitive compensation and comprehensive