Event and Incident Coordinator

Leidos LLC; Canberra; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos Australia is seeking an IT operations professional to monitor and manage incidents in a high‑availability environment. You will help reduce high-priority incidents, maintain accurate records, and work with multiple service providers to drive improvements.

This role requires 24/7 roster capability and Australian citizenship with NV-1 clearance (upgradeable to NV-2). The team emphasizes diversity, inclusion, and a family-friendly culture, with competitive compensation and comprehensive

Qualifications

• IT service desk experience preferred.
• Customer service orientation and conflict resolution.

Responsibilities

• Conduct event monitoring in line with treatment plans and take proactive actions to reduce High Priority Incidents.
• Collaborate to ensure monitoring is effective and support continuous improvement of incident processes.
• Maintain accurate, high-quality incident records and ensure meaningful case handovers at every shift change.
• Monitor, manage, and report on multi-service provider job queues and participate in maturity/effectiveness assessments.
• Update and improve Standard Operating Procedures (SOPs) to support day-to-day event and incident activities.
• Provide after-hours support for Incident Management when required.

Job description

Play a key role in maintaining mission‑critical ICT operations Grow your capability in a high‑impact operations team

We’re a ‘Family Friendly’ certified workplace – we understand the diverse roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

• Conduct event monitoring in line with treatment plans and take proactive actions to reduce High Priority Incidents.
• Work collaboratively to ensure monitoring is effective and support continuous improvement of event and incident processes.
• Maintain accurate, high‑quality incident records and ensure meaningful case handovers at every shift change.
• Monitor, manage, and report on multi‑service provider job queues and participate in maturity/effectiveness assessments of Incident Management.
• Update and improve Standard Operating Procedures (SOPs) to support day‑to‑day event and incident activities.
• Provide after‑hours support for Incident Management when required.

What You’ll Bring to Make An Impact

• Experience in an IT service desk environment with the ability to work effectively both independently and as part of a professional team.
• Strong customer service focus, including the ability to empathise, prioritise, and assist in resolving conflict.
• Demonstrated ability to deliver quality client service and maintain productive internal and external partnerships.
• ITIL V3 Foundation (or higher) is highly regarded.
• Ability to work on a rotating 24/7 roster.
• This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 security clearance but be willing and able to uplift to an NV-2.

Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive.

Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace.

We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

More details are available here.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.