24/7 Alarm Monitoring Operator – Control Room

1305 Chubb Fire & Security Pty Ltd; Perth; On-site; AUD 72,000 - 82,000; Full time

Benefits offered by this job

Excellent work-life balance

5 weeks annual leave

Career progression opportunities

Job summary

1305 Chubb Fire & Security Pty Ltd is seeking a Monitoring Operator for our Jandakot Monitoring Centre in Perth. The role operates on-site in a 24/7 environment, coordinating responses to alarm events and liaising with customers and emergency services.

The position requires strong customer service, clear communication, and the ability to work autonomously within a team. Rotating 4-on/4-off, 12-hour shifts with full training provided.

Qualifications

• Proven customer service experience, ideally in a contact centre environment.
• Strong communication skills and computer literacy.
• Calm, professional manner with strong attention to detail.
• Ability to work autonomously and as part of a team.
• Willingness to work a 24/7 rotating roster.

Responsibilities

• Monitor and respond to fire alarm events and inbound/outbound calls.
• Liaise with customers, emergency services, technicians, security guards and facility managers.
• Complete accurate administrative tasks covering all facets of alarm monitoring.
• Log after-hours job requests and schedule/dispatch technician jobs.

Skills

Customer service

Communication

Computer literacy

Autonomy

Teamwork

24/7 roster

Job description

1305 Chubb Fire & Security Pty Ltd is seeking a Monitoring Operator for our Jandakot Monitoring Centre in Perth. The role operates on-site in a 24/7 environment, coordinating responses to alarm events and liaising with customers and emergency services.

The position requires strong customer service, clear communication, and the ability to work autonomously within a team. Rotating 4-on/4-off, 12-hour shifts with full training provided.