Customer Support Consultant - Guarding Services

Probe Asia Pacific Pty Ltd; Melbourne; On-site; AUD 52,000 - 60,000; Part time

Job summary

Probe CX in Essendon Fields, Victoria, is hiring a casual Customer Support Consultant. You will handle customer service, administrative tasks and email communications for the Guarding Services team across Australia.

The role requires flexibility to work 24/7 shifts, including weekends and public holidays, with one week of paid full-time training. The successful candidate will stay composed under pressure, resolve inquiries efficiently, and navigate multiple computer systems.

Qualifications

• Ability to stay professional under high call volumes in a 24/7 environment.
• Proven track record in handling varied customer enquiries and admin tasks.
• Proficiency navigating multiple computer systems and software platforms.

Responsibilities

• Provide support to the Guarding Services team, handling customer service, admin tasks, and emails.
• Respond to enquiries from client team members and accounts across Australia.
• Operate within a 24/7, 365-day contact center, including nights and holidays.
• Attend paid full-time training and adapt to new processes and policies.

Skills

Composure

Customer obsession

Tech proficiency

Clear communication

Growth mindset

Reliability

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We are seeking a switched on, motivated, and confident Casual Customer Support Consultant to join our existing team based in Essendon Fields, Victoria. This role is designed to offer true flexibility and fantastic work-life balance, allowing you to easily manage your other activities, family, or study commitments. If you enjoy helping others, we encourage you to apply.

The Role

You will be responsible for providing critical support to our client's Guarding Services team. Your day will involve handling customer service, administrative tasks, and email communications, answering a variety of enquiries received from client team members and accounts across Australia.

Key Details

• Start Date: 23 November 2026
• Role Type: Casual
• Training: 1 week. Fully paid, full time training
• Location: Office based role. Essondon Fields
• Operational Hours: Shifts - 24/7, 365 days including Public Holidays

This is not your run of the mill Customer Support Consultant role.

Round-the-Clock Availability: We require readiness to be rostered within our 24/7, 365-day contact center environment, covering shifts across days, nights, weekends, and public holidays.

Flexible Shift Capacity: Capacity to work extended shifts, up to 12 hours, when required, which contributes to your ability to secure the "true flexibility" mentioned in the role description.

Training Investment: Availability to attend 1 full week of paid Full Time training to ensure your success and long-term readiness for the role.

Reliable Commute: Ability to safely and reliably commute to our Essendon Fields office for all scheduled shifts.

Applicants must hold current Citizenship, Residency, or Full time work rights for this role (with availability to work 38 hours per week).

Successful applicants must be able to supply 2 recent work referees and successfully complete a prepaid Fit 2 Work National Criminal History Check.

What makes a successful Customer Support Consultant

• Composure and Resilience: You maintain professionalism and calm while efficiently managing a high volume of inbound calls in our bustling, 24/7 contact center.
• Customer-Obsessed Problem Solver: A dedication to resolving a variety of enquiries from client team members and accounts, ensuring effective and efficient outcomes for the Guarding Services team.
• Adept with Technology: You are proficient in rapidly navigating and operating across multiple computer systems and software platforms to keep pace with customer interactions.
• Clear, Professional Communicator: You possess outstanding verbal and written skills to provide precise and professional support across phone, email, and administrative correspondence.
• Eagerness to Grow: A proactive willingness to rapidly absorb new skills and knowledge, ensuring you stay updated on changes in processes and policies.
• Consistent Performer: The ability to meet output, quality, and response-time Key Performance Indicators (KPIs) in a demanding but rewarding environment.

Why Join Us?

• Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
• Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment.
• Our employee benefits provider Flare can help you save every day with well-known brands
• Participate in fun group activities like Pizza/takeout days, Office Pajama days, celebrate holidays/festivals in the office with food and games.
• Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.