Remote Customer Service Centre Consultant - Defence

Atlassian; Gold Coast City; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

Toll is seeking a Customer Service Centre Consultant to join our Government & Defence team in Brisbane. This role focuses on assisting ADF Members and corporate/government clients with relocation enquiries via phone, SMS and email, in a high-volume environment.

The successful candidate will work on a rotating roster between 7.00am and 9.00pm, Monday to Friday, with the option to perform duties remotely as required. We value empathy, strong communication, and a proactive, customer-first approach.

Qualifications

• One year of experience in a high-volume, fast-paced contact centre or customer service environment desirable.
• Excellent keyboarding skills and ability to navigate multiple complex computer systems with high accuracy.
• Ability to rapidly acquire knowledge of industry-specific processes, especially relocations and ADF.
• Strong customer service mindset and passion for meeting client needs.
• Outstanding time management and organisational abilities in a dynamic environment.

Responsibilities

• Provide assistance to ADF Members, Corporate and Government clients with relocation enquiries via phone, SMS and email.
• Assist in a busy Government & Defence contact centre and maintain high-quality service.
• Work on a rotating roster between 7.00am – 9.00pm, Monday to Friday, and perform duties remotely as required.
• Demonstrate empathy, problem-solving and effective communication in every interaction.
• Collaborate with team members and leaders to deliver positive and meaningful member experiences.

Skills

Customer service

Call centre experience

Microsoft 365

Communication skills

Time management

Autonomous

Tools

CRM systems

Job description

Toll is seeking a Customer Service Centre Consultant to join our Government & Defence team in Brisbane. This role focuses on assisting ADF Members and corporate/government clients with relocation enquiries via phone, SMS and email, in a high-volume environment.

The successful candidate will work on a rotating roster between 7.00am and 9.00pm, Monday to Friday, with the option to perform duties remotely as required. We value empathy, strong communication, and a proactive, customer-first approach.