24/7 Casual Customer Support – Flexible Shifts + Paid Training

Probe Group; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Mental health platform

Everyday savings with Flare

Group activities

Inclusive workplace culture

Job summary

Probe Group in Essendon Fields, Victoria is seeking a switched on Casual Customer Support Consultant to join our busy team. You will handle customer service, administrative tasks, and email communications for our Guarding Services clients across Australia, contributing to a high-volume, 24/7 contact center.

This role offers true flexibility and work-life balance, with paid Full Time training, shifts across days and nights, and the chance to grow your skills in a supportive, inclusive environment.

Qualifications

• Composure and resilience under high volume in a 24/7 contact center.
• Customer-focused problem solving for various enquiries across Australia.
• Proficiency in navigating multiple computer systems and software platforms.

Responsibilities

• Provide critical support to the Guarding Services team with customer service, admin tasks and email communications.
• Be available to work in a 24/7, 365-day roster including days, nights, weekends and public holidays.

Skills

Composure and Resilience

Customer-Obsessed Problem Solver

Adept with Technology

Clear, Professional Communicator

Eagerness to Grow

Consistent Performer

Job description

Probe Group in Essendon Fields, Victoria is seeking a switched on Casual Customer Support Consultant to join our busy team. You will handle customer service, administrative tasks, and email communications for our Guarding Services clients across Australia, contributing to a high-volume, 24/7 contact center.

This role offers true flexibility and work-life balance, with paid Full Time training, shifts across days and nights, and the chance to grow your skills in a supportive, inclusive environment.