24/7 Control Room Operator – Transport Network Faults

Service Stream; Sydney; Presencial; AUD 60.000 - 86.000; Tempo integral

Benefícios oferecidos por esta vaga

Growth opportunities

Discounts

Paid leave

Culture

Resumo da vaga

ConnectSydney, a joint venture led by ServiceStream, is seeking a Customer & Operations Centre Operator in Rockdale, NSW. This full-time role manages 24/7 monitoring from our Control Room, handling calls, faults and incidents across the Harbour Zone.

You will respond to incidents, coordinate resources, document actions in the ConnectSydney Job Management System, and maintain high service levels while working a rotating 12-hour shift roster over six weeks.

Qualificações

• Experience in a traffic management or control room environment.
• Excellent verbal and written communication skills.
• Strong computer literacy and proficiency with MS Office.
• Ability to remain composed under pressure and pay close attention to detail.
• Strong problem-solving and decision-making skills.

Responsabilidades

• Monitor and respond to incoming calls, faults and incidents from the 24/7 Control Room.
• Organise and dispatch resources to attend to faults and unplanned incidents.
• Report and document all incidents, complaints and inquiries in ConnectSydney Job Management System.
• Provide high level professional service to customers on the stakeholder line and via email.
• Coordinate with multiple parties to resolve incidents and document details accurately.

Conhecimentos

Traffic management

Control room

Communication

MS Office

Problem solving

Ferramentas

MS Office

Descrição da vaga

ConnectSydney, a joint venture led by ServiceStream, is seeking a Customer & Operations Centre Operator in Rockdale, NSW. This full-time role manages 24/7 monitoring from our Control Room, handling calls, faults and incidents across the Harbour Zone.

You will respond to incidents, coordinate resources, document actions in the ConnectSydney Job Management System, and maintain high service levels while working a rotating 12-hour shift roster over six weeks.