Pharma Field Service Engineer Austria

Resourcing Life Science; Österreich; On-site; EUR 42,000 - 64,000; Full time

Job summary

An established industry player is seeking a skilled Medical Field Service Engineer to join their team. In this dynamic role, you will be responsible for the installation, maintenance, and repair of technical equipment at customer sites. You will leverage your excellent troubleshooting and problem-solving skills to ensure equipment compliance and functionality while providing top-notch support to clients. With a global travel requirement of 70%, this position offers an exciting opportunity to engage with diverse challenges and enhance your expertise in the medical device and pharmaceutical sectors. If you are ready to make a significant impact in a fast-paced environment, this role is for you.

Qualifications

• 2-3 years as a Medical Field Service Engineer required.
• Experience in calibration, repair, and validation for medical devices.
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken.
• Availability to travel globally 70%.

Responsibilities

• Install, remove, and relocate technical equipment at customer sites.
• Conduct on-site repairs and provide remote assistance for issues.
• Conduct on-site repairs to diagnose and resolve equipment malfunctions effectively.
• Investigate technical problems reported by customers through remote channels.
• Identify the underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on the urgency and business impact of customer requests.
• Plan and execute on-site corrective maintenance, equipment upgrades, and proactive preventive maintenance to ensure continuous customer operations.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent potential disruptions.

Skills

Troubleshooting

Problem-solving

Calibration

Repair

Validation

Qualification for equipment

English language proficiency

Job description

What to Expect

• Installation, removal, and relocation of technical equipment at customer sites.
• Verify equipment compliance with required specifications and standards.
• Conduct on-site repairs to diagnose and resolve equipment malfunctions effectively.
• Investigate technical problems reported by customers through remote channels.
• Identify the underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on the urgency and business impact of customer requests.
• Plan and execute on-site corrective maintenance, equipment upgrades, and proactive preventive maintenance to ensure continuous customer operations.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent potential disruptions.

Qualifications

• 2-3 years of experience as a Medical Field Service Engineer
• Min 2 years of experience in calibration, repair, validation, qualification for equipment (Medical device / Pharma)
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken
• Availability to travel globally 70%