UX Writer and Researcher (f/m/d)

Nuki; Graz; Hybrid; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Work-from-home up to 3 days/week

Workation up to 3 weeks/year

Hardware allowance for devices

Nuki Academy seminars & language/cert.

Klimaticket public transport

Relocation support

Job summary

We are seeking a UX Writer and Researcher to shape the words users see across Nuki products in German and English. You will run qualitative and quantitative UX research to turn user needs into concrete improvements, working closely with design, product, and marketing.

You’ll thoughtfully use AI to work smarter while maintaining accuracy. You will help create UX concepts where content and design work as one, contributing to a smoother setup and daily usage of our smart access solutions.

Qualifications

• At least 3 years in UX Writing, Content Design, or UX Research in a tech/product environment.
• Proficient with content management tools, basic HTML, and design tools like Figma.
• Able to use AI tools to support work while ensuring quality and accuracy.
• Strong communication and collaboration across departments; user advocacy.
• Excellent time management and ability to handle multiple priorities.
• Growth mindset and willingness to develop skills further.
• Fluent in German and English, written and spoken.

Responsibilities

• Create UX content for product concepts, including app interfaces and translations.
• Write for online audiences with SEO, GEO, and accessibility in mind.
• Ensure consistent language across Nuki products and translations with UX, product, and marketing teams.
• Coordinate translations for products and services.
• Design and run qualitative and quantitative UX research such as usability tests, interviews, and surveys.
• Analyze data and translate insights into actionable improvements.
• Monitor market and UX trends to inform work.
• Develop UX concepts with designers and Product Managers for seamless content/design collaboration.

Skills

UX Writing

Content Design

UX Research

HTML basics

Figma

AI tools

Team collaboration

Time management

Growth mindset

English/German fluency

Tools

Content management systems (CMS)

Job description

We open the door to a world of possibilities and give you the chance to set new standards with us. We are looking for people with enthusiasm for innovation, people who are passionate about what they do, forward thinkers, and doers. Is that you? Then our door is open for you.
Our goal at Nuki is to make every interaction with our smart access solutions feel simple and intuitive, from the first setup to daily usage. As a UX Writer and Researcher (f/m/d), you’ll shape the words people see across our products, in German and English, and run qualitative and quantitative research to turn user needs into concrete improvements. Working closely with design, product, and marketing, you’ll help create UX concepts where content and design work as one. You’ll use AI thoughtfully to work smarter along the way. This will give you the chance to actively shape the future of Nuki.

Your Role .

• You create UX content for our product concepts (including app interfaces and translations) and support materials.
• You write for an online audience with SEO, GEO, and accessibility in mind.
• You ensure consistent language across all Nuki products and translations, working closely with our UX, product, and marketing team.
• You coordinate translations for our products and services.
• You design and run qualitative and quantitative UX research, such as usability tests, interviews, and surveys.
• You analyze data and turn insights into actionable improvements.
• You keep an eye on the market and UX trends.
• You develop UX concepts with our designers and Product Managers so content and design work seamlessly together.

Job Requirements .

• You have at least 3 years of experience in UX Writing, Content Design, and/or UX Research, ideally in a tech or product-driven environment.
• You work confidently with content management tools, basic HTML, and design tools like Figma.
• You use AI tools to support your work while ensuring accuracy and quality.
• You are a team player and enjoy working in a dynamic, agile environment.
• You communicate clearly, collaborate easily with stakeholders across departments, and know how to advocate for the user.
• You manage your time well and juggle priorities with ease.
• You bring a growth mindset and enjoy further developing your skills.
• You speak and write fluent German and English.

Why Us .

• Work-Life Balance: We offer working time models that suit different lifestyles. In addition to our flextime working hours, you can work from home up to three days per week.
• Workation: Combine work with exploring new places. At Nuki, you can enjoy up to three weeks of workation per year.
• Choose your setup: Windows, Mac, or Linux — it’s your choice. When you join Nuki and once a year thereafter, you also receive a hardware allowance that you can use for devices such as a smartphone, tablet, headphones, or home-office equipment.
• Grow your skills: Develop yourself through internal Nuki Academy seminars, workshops, language courses, and free Udemy offerings, or choose further training of your choice.
• Green mobility: We support sustainable mobility and cover the cost of your annual public transport ticket (Klimaticket). Alternatively, parking spaces and charging stations for electric cars are available in our garage.
• Diversity: People from more than 15 nations work with us. If you are relocating from abroad, we provide comprehensive and free support for your move to Austria.
• Additional days off: You receive 26 vacation days per year — December 24 and 31 are additional days off.

• Work-Life Balance: We offer working time models that suit different lifestyles. In addition to our flextime working hours, you can work from home up to three days per week.
• Workation: Combine work with exploring new places. At Nuki, you can enjoy up to three weeks of workation per year.
• Choose your setup: Windows, Mac, or Linux — it’s your choice. When you join Nuki and once a year thereafter, you also receive a hardware allowance that you can use for devices such as a smartphone, tablet, headphones, or home-office equipment.
• Grow your skills: Develop yourself through internal Nuki Academy seminars, workshops, language courses, and free Udemy offerings, or choose further training of your choice.
• Green mobility: We support sustainable mobility and cover the cost of your annual public transport ticket (Klimaticket). Alternatively, parking spaces and charging stations for electric cars are available in our garage.
• Diversity: People from more than 15 nations work with us. If you are relocating from abroad, we provide comprehensive and free support for your move to Austria.
• Additional days off: You receive 26 vacation days per year — December 24 and 31 are additional days off.

For the advertised position, a minimum salary of € 3,954.00 gross per month applies according to the collective agreement (no all-in). Willingness to significantly overpay if you have the appropriate qualifications. This position is open for applications in Graz.

About Us .

At Nuki, we’re constantly opening new doors and working toward a completely keyless future. As one of Austria’s fastest-growing companies, we offer innovative products, a dynamic team of more than 130 people, and more than one million satisfied users. We are pioneers in the Smart Home sector and are looking for people like you who aren’t satisfied with the status quo and are ready to take on responsibility quickly.
We look forward to getting to know you!