Technical Customer Success Manager (Spanish)

fonio; Wien; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Equity

Equipment provided

Office in Vienna or Barcelona

Regular team offsites

Zusammenfassung

fonio is seeking a Technical Customer Success Manager for the Spanish market to own each SMB customer's success, satisfaction, and retention from signing through expansion. You will build relationships, guide API-enabled setups, and coordinate with developers for advanced configurations.

The role emphasizes hands-on customer engagement, calls, and proactive check-ins, with a strong affinity for tech and AI products.Requires relocation to Vienna for 1–2 months and offers EUR 60,000–80,000 OTE

Qualifikationen

• 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
• Ideally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
• An affinity for tech / AI products is a real plus
• Native or C2 Spanish, strong English
• Structured, autonomous, results-driven
• You build trust easily with customers, by phone or video
• You take initiative, test, iterate, and don’t wait to be told what to do
• Comfortable with CRM (HubSpot) and data-driven workflows
• Willing to relocate to Vienna for 1–2 months initially

Aufgaben

• Own a portfolio of Spanish SMB customers across their full lifecycle
• Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
• Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
• Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
• Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
• Maximize the value generated from each customer in your portfolio
• Spot churn risks early and act on them
• Manage your activity autonomously in HubSpot

Kenntnisse

Customer Success

Account Management

Forward Deployment

SaaS/B2B

Spanish (native/C2)

English

Tools

HubSpot CRM

Jobbeschreibung

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe’s fastest-growing companies.

Your Role

As Technical Customer Success Manager for the Spanish market, you are the primary point of contact for your customer cohort (of SMBs) once they’ve signed. You own their success, satisfaction, and retention end to end.

You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You’ll spend most of your time in calls and meetings with customers and implementing or improving their setups.

What to expect

• Own a portfolio of Spanish SMB customers across their full lifecycle

• Build relationships, surface value, and find new use cases for AI agents to keep customers engaged

• Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups

• Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)

• Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives

• Maximize the value generated from each customer in your portfolio

• Spot churn risks early and act on them

• Manage your activity autonomously in HubSpot

Who We’re Looking For

• 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role

• Ideally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently

• An affinity for tech / AI products is a real plus

• Native or C2 Spanish, strong English

• Structured, autonomous, results-driven

• You build trust easily with customers, by phone or video

• You take initiative, test, iterate, and don’t wait to be told what to do

• Comfortable with CRM (ideally HubSpot) and data-driven workflows

• Willing to relocate to Vienna for 1–2 months initially

What We Offer

• €60,000–80,000 OTE

• Equity: you help build it, you should own a piece of it

• Equipment of your choice

• A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)

• Regular team offsites

• Office in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careers

Hiring Process

1. 15 min intro call

2. 30 min skill interview

3. 30 min getting to know the country’s Go-to-Market manager

4. 20 min culture call with our Founders