Spanish Technical CSM for AI SaaS — Growth & Equity

fonio; Wien; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Equity

Equipment provided

Office in Vienna or Barcelona

Regular team offsites

Zusammenfassung

fonio is seeking a Technical Customer Success Manager for the Spanish market to own each SMB customer's success, satisfaction, and retention from signing through expansion. You will build relationships, guide API-enabled setups, and coordinate with developers for advanced configurations.

The role emphasizes hands-on customer engagement, calls, and proactive check-ins, with a strong affinity for tech and AI products.Requires relocation to Vienna for 1–2 months and offers EUR 60,000–80,000 OTE

Qualifikationen

• 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
• Ideally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
• An affinity for tech / AI products is a real plus
• Native or C2 Spanish, strong English
• Structured, autonomous, results-driven
• You build trust easily with customers, by phone or video
• You take initiative, test, iterate, and don’t wait to be told what to do
• Comfortable with CRM (HubSpot) and data-driven workflows
• Willing to relocate to Vienna for 1–2 months initially

Aufgaben

• Own a portfolio of Spanish SMB customers across their full lifecycle
• Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
• Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
• Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
• Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
• Maximize the value generated from each customer in your portfolio
• Spot churn risks early and act on them
• Manage your activity autonomously in HubSpot

Kenntnisse

Customer Success

Account Management

Forward Deployment

SaaS/B2B

Spanish (native/C2)

English

Tools

HubSpot CRM

Jobbeschreibung

fonio is seeking a Technical Customer Success Manager for the Spanish market to own each SMB customer's success, satisfaction, and retention from signing through expansion. You will build relationships, guide API-enabled setups, and coordinate with developers for advanced configurations.

The role emphasizes hands-on customer engagement, calls, and proactive check-ins, with a strong affinity for tech and AI products.Requires relocation to Vienna for 1–2 months and offers EUR 60,000–80,000 OTE