Technical Customer Success Manager

Workflow EDV GmbH; Wien; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Social benefits (meal support, events)

Modern and multicultural working environment

Flat hierarchies and short decision-making processes

Zusammenfassung

A technology solutions provider in Vienna is seeking a motivated customer service professional to manage operations and support its software. Responsibilities include maintaining a ticket system, training clients, and collaborating closely with consulting teams. Candidates should have IT training, 3 years of relevant experience, and fluency in German and English. The role offers a modern work environment with various social benefits and opportunities for personal development.

Qualifikationen

• 3 years of experience in customer service.
• Knowledge of working with web applications and database servers.
• Interest in human resources and labour law.

Aufgaben

• Operation and maintenance of our ticket system/service desk.
• Installation and commissioning of software on the customer's server.
• Support in the realisation of customer projects.

Kenntnisse

Customer service experience

Very good knowledge of German

Very good knowledge of English

Team-oriented work

Good communication skills

Solution-oriented way of working

Knowledge of web applications

Knowledge of database servers

Knowledge of project management

Interest in human resources

Ausbildung

IT training such as HTL or HAK-IT

Jobbeschreibung

A technology solutions provider in Vienna is seeking a motivated customer service professional to manage operations and support its software. Responsibilities include maintaining a ticket system, training clients, and collaborating closely with consulting teams. Candidates should have IT training, 3 years of relevant experience, and fluency in German and English. The role offers a modern work environment with various social benefits and opportunities for personal development.