Solutions Architect & PM (Automotive/Manufacturing) Remote

Tset; Wien; Hybrid; EUR 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Home office

Team events

Flexible working hours

Additional vacation days

Zusammenfassung

A technology firm in Vienna seeks a Customer Success Manager to oversee B2B software roll-outs in the automotive sector. Responsibilities include leading workshops, understanding client needs, and managing projects while fostering strong relationships. The ideal candidate has experience in project management and SaaS, speaks fluent English, and possesses client communication skills in German. This role offers competitive compensation starting at €50,000 and numerous perks such as flexible working hours and additional vacation days.

Qualifikationen

• Experience in project management and/or customer service operations.
• Experience in SaaS or enterprise software management.
• Ability to solve analytical problems and entry-level programming skills.
• Excellent English communication and good German communication skills.
• Proactive identification of issues needing attention.
• Ability to work independently and take ownership of tasks.
• Willingness to travel within Europe.

Aufgaben

• Lead the roll-out of B2B enterprise software to clients.
• Become an expert user of Tset software.
• Identify customer business needs and implement solutions.
• Use software APIs for configuration and customization tasks.
• Lead customer workshops and manage expectations.
• Establish strong customer relationships as point of contact.
• Define project scope and manage resources and schedules.
• Collaborate with support and product management.
• Analyze feedback to enhance customer experience.

Kenntnisse

Project management

Customer success

Analytical problem-solving

Communication in English

Client communication in German

Attention to detail

Independent work

Tools

Asana

Jira

Confluence

Zendesk

Slack

G‑Suite

MS Office

Jobbeschreibung

A technology firm in Vienna seeks a Customer Success Manager to oversee B2B software roll-outs in the automotive sector. Responsibilities include leading workshops, understanding client needs, and managing projects while fostering strong relationships. The ideal candidate has experience in project management and SaaS, speaks fluent English, and possesses client communication skills in German. This role offers competitive compensation starting at €50,000 and numerous perks such as flexible working hours and additional vacation days.