Customer Experience Manager – SaaS, VoIP & Equity

fonio; Wien; On-site; EUR 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary €65,000–€80,000

Equity

Vienna office meals

Equipment of your choice

Team offsites

Job summary

fonio, an AI-native customer success and support team, seeks a proactive professional to help customers integrate fonio into their workflows. You will handle inquiries across email, chat, and phone, solve technical telephony issues, and feed insights back to Product daily.

The role emphasizes ownership, fast feedback loops, and scalable support practices from our Vienna office, with competitive salary and equity offered.

Qualifications

• 2+ years in Customer Success or Support, ideally B2B SaaS.
• Strong technical understanding (API, SIP, VoIP).
• Experience with automation & integration tools like n8n, make.com, Codex.

Responsibilities

• Handle customer inquiries via email, chat and phone.
• Solve technical issues around telephony, SIP and integrations; collaborate with Product as needed.
• Provide feedback from customers to Product to shape development.
• Help build scalable support processes and maintain the Help Center.

Skills

Customer Success experience

Technical knowledge: API/SIP/VoIP

German (native)

English (fluent)

Tools

n8n

make.com

Codex

Job description

fonio, an AI-native customer success and support team, seeks a proactive professional to help customers integrate fonio into their workflows. You will handle inquiries across email, chat, and phone, solve technical telephony issues, and feed insights back to Product daily.

The role emphasizes ownership, fast feedback loops, and scalable support practices from our Vienna office, with competitive salary and equity offered.