Strategic Security Success Advisor (German/English)

TrendAI; Wien; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

TrendAI seeks a Customer Success Technical Advisor to lead strategic technical journeys for enterprise clients, translating security requirements into scalable operational outcomes within the Vision One ecosystem. You will drive cross-functional collaboration, run workshops, guide onboarding, and help influence product roadmaps across Engineering, R&D and Sales.

Requirements include 10+ years in security/consulting, fluent German and English, a Bachelor’s in Engineering or CS, and preferred

Qualifikationen

• Fluent in both written and spoken German and English.
• 10+ years in technical support, security architecture, systems engineering, or client-facing consulting.
• Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense.
• Deep understanding of Windows Server, Linux, Solaris and hybrid-cloud (AWS, Azure, GCP).
• Excellent written and verbal communication; able to explain complex risks to executives.
• Bachelor’s Degree in Engineering or Computer Science preferred.
• Technical certifications (e.g., TCAP, TSCE, CISSP, CCNA/CCNP) preferred.

Aufgaben

• Strategic Technical Advocacy for enterprise clients.
• Outcome-driven management: act as the primary technical voice post-deployment.
• Contribute milestones to Customer Success Plan for adoption and upgrades.
• Conduct regular architectural reviews and configuration audits of the TrendAI platform.
• Proactive operations and enablement to drive rapid time-to-value.
• Guides clients through onboarding and best-practice deployment.
• Design and deliver technical workshops to mature SOC/SIEM operations.
• Provide oversight during critical security events and suggest hardening measures.
• Root cause analysis and long-term strategic recommendations.
• Cross-functional orchestration with Product Eng, R&D and Sales Eng to influence roadmaps.
• Maintain account health with detailed environment maps and playbooks.

Kenntnisse

German language fluency

English language fluency

Ausbildung

Bachelor’s Degree in Engineering/CS

Jobbeschreibung

TrendAI seeks a Customer Success Technical Advisor to lead strategic technical journeys for enterprise clients, translating security requirements into scalable operational outcomes within the Vision One ecosystem. You will drive cross-functional collaboration, run workshops, guide onboarding, and help influence product roadmaps across Engineering, R&D and Sales.

Requirements include 10+ years in security/consulting, fluent German and English, a Bachelor’s in Engineering or CS, and preferred