Strategic CSM — Global Accounts

JobsinAustria; Wien; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid workplace model

IP sprints for skill development

Zusammenfassung

SimCorp is seeking a Principal Customer Success Manager to build and maintain strategic relationships with customers, ensuring satisfaction and value realization from SimCorp solutions. You will partner with sales and other teams to grow adoption, manage renewals, and drive long‑term success for large, complex clients.

You will engage at C‑level, navigate global set‑ups, and shape success plans to deliver measurable outcomes while expanding the use of SimCorp products and services.

Qualifikationen

• Experience in Asset Management or Asset Owner value chain.
• Experience with Customer Success Planning and Driving Adoption.
• Ability to impact decisions on business processes and operating models with insights.
• Customer-focused approach with commercial acumen.

Aufgaben

• Promote customer focus by co-creating success plans and driving execution.
• Manage strategic relationships and governance with customers, including QBRs.
• Drive adoption by outlining KPIs and coordinating cross‑functional teams.
• Own renewals and help identify opportunities for further business value.

Kenntnisse

English fluency

German fluency

Customer success planning

Relationship management

Strategic thinking

Jobbeschreibung

SimCorp is seeking a Principal Customer Success Manager to build and maintain strategic relationships with customers, ensuring satisfaction and value realization from SimCorp solutions. You will partner with sales and other teams to grow adoption, manage renewals, and drive long‑term success for large, complex clients.

You will engage at C‑level, navigate global set‑ups, and shape success plans to deliver measurable outcomes while expanding the use of SimCorp products and services.