Senior Retention & Revenue Architect

Jobgether; Lavamünd; Hybrid; EUR 95.000 - 137.000; Vollzeit

Benefits dieser Stelle

High ownership role

AI-assisted workflows

Cross-functional collaboration

International customer base

Professional growth

Zusammenfassung

Jobgether is seeking a Sales & Retention Specialist based in Switzerland to own end-to-end retention for premium programs and drive measurable revenue outcomes. You will manage high-value conversations, design retention offers, and coordinate with Product, Marketing, and Customer Experience teams.

You will also oversee external sales and appointment-setting partnerships, applying AI-assisted tools to streamline analysis, reporting, and documentation while focusing on high-impact decisions and

Qualifikationen

• 5+ years in retention, customer success, or related commercial role with measurable outcomes.
• Proven ability to improve retention, churn, conversion, or similar metrics.
• Experience managing external agencies, contractors, or partners against performance standards.
• Experience designing and running structured experiments rather than following set processes.
• Strong understanding of retention strategy, churn drivers, win-back approaches, and customer lifetime value.

Aufgaben

• Own end-to-end retention processes for premium programs and defined value targets.
• Lead high-value retention conversations and develop scripts, standards, and coaching methods.
• Develop and refine retention offers based on customer needs and performance data.
• Design and run quarterly retention experiments with clear hypotheses and next actions.
• Identify refund journey friction and improve intake, routing, and tooling with cross-functional teams.
• Lead win-back initiatives and convert re-engagement opportunities into revenue.

Kenntnisse

Retention strategy

Sales skills

Data fluency

Customer journey optimization

Tools

Zendesk

Airtable

Google Sheets

Jobbeschreibung

Jobgether is seeking a Sales & Retention Specialist based in Switzerland to own end-to-end retention for premium programs and drive measurable revenue outcomes. You will manage high-value conversations, design retention offers, and coordinate with Product, Marketing, and Customer Experience teams.

You will also oversee external sales and appointment-setting partnerships, applying AI-assisted tools to streamline analysis, reporting, and documentation while focusing on high-impact decisions and