Remote Growth Coach for Scaled Customer Programs

Jobgether; Österreich; Remote; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible PTO

Remote work

Parental leave

Health coverage (US-based)

Home office stipend

Coworking space stipend

Learning stipend

Opportunity to build scalable program

Performance-based pay

Zusammenfassung

Jobgether, based in Austria, is seeking a Customer Growth Specialist to own retention and expansion for a segment of smaller video businesses. You will design scalable coaching programs, use data to identify at-risk accounts, and guide customers on pricing, packaging, and funnels while building playbooks for future scale.

In a remote, global setup, you will facilitate group sessions, create coaching resources, and work with Product and Customer Success teams to improve retention and revenue with

Qualifikationen

• 3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related field with meaningful ownership of business outcomes.
• Demonstrated experience helping online businesses, solo operators, founders, or small teams improve growth and revenue.
• Strong ability to understand business constraints and translate insights into practical recommendations.
• Excellent live facilitation skills, with experience leading group sessions, workshops, webinars, or 1:1 conversations.
• Comfortable analyzing dashboards and retention/funnel metrics to inform actions.
• Familiarity with AI tools and incorporating them into workflows.

Aufgaben

• Own gross revenue retention and expansion for an assigned customer segment, with primary accountability for revenue retention and secondary responsibility for growth.
• Identify recurring reasons why cohorts stall and develop scalable coaching approaches to address those challenges.
• Design and deliver group coaching sessions, cohort programs, workshops, and webinars.
• Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offers, email strategy, funnels, and retention mechanics.
• Monitor data to identify at-risk accounts and intervene before churn.
• Analyze retention curves and funnel performance to determine effective coaching interventions.
• Build repeatable playbooks and processes to scale customer growth programs.
• Share insights with Product and CS teams to improve the overall customer experience.
• Use AI tools to support research, session prep, analysis, and coaching resources.
• Provide clear, practical guidance, including tough conversations when necessary.

Kenntnisse

Coaching experience

Business coaching

Facilitation skills

Analytical skills

AI tools familiarity

Tools

Kit/ConvertKit

YouTube

Kajabi

Circle

Squarespace

Meta

Instagram

Jobbeschreibung

Jobgether, based in Austria, is seeking a Customer Growth Specialist to own retention and expansion for a segment of smaller video businesses. You will design scalable coaching programs, use data to identify at-risk accounts, and guide customers on pricing, packaging, and funnels while building playbooks for future scale.

In a remote, global setup, you will facilitate group sessions, create coaching resources, and work with Product and Customer Success teams to improve retention and revenue with