Remote Strategic Client Partnerships Lead

Jobgether; Lavamünd; Vor Ort; EUR 127.000 - 190.000; Vollzeit

Benefits dieser Stelle

Remote flexibility

High ownership

Strategic exposure

Cross-functional role

Growth opportunity

Collaborative environment

Performance incentives

Meaningful impact

Zusammenfassung

Jobgether is seeking a Client Partnerships Manager based in Switzerland to own strategic client relationships in a technology-driven environment serving demanding financial markets.

You will manage the full client journey, from initial sales conversations and solution design through onboarding, service delivery, and ongoing account management, coordinating with engineering and infrastructure teams to ensure services meet high performance standards.

Qualifikationen

• Proven experience in client management or account management.
• Strong understanding of technology, infrastructure and hosting services.
• Outstanding communication and relationship-building skills.
• Experience supporting sales activities, account expansion, or business development.
• Experience coordinating cross-functional teams and initiatives.
• Entrepreneurial mindset with flexibility for varied responsibilities.
• Experience with hosting, data centers, or low-latency environments is a plus.
• Familiarity with networking, servers, virtualization, and infrastructure troubleshooting is advantageous.
• Experience with SLAs, incident management, and service delivery is beneficial.
• Previous experience building teams, processes, or operational functions within a growing organization is a plus.

Aufgaben

• Own relationships with existing clients and develop strong, long-term partnerships based on trust and consistent service delivery.
• Serve as the primary point of contact for client questions, requests, requirements, and escalations.
• Understand client business and technical needs and ensure infrastructure services meet performance, availability, and reliability.
• Identify opportunities to expand existing accounts and introduce additional products or services.
• Manage inbound sales inquiries and new business opportunities from initial engagement through onboarding.
• Understand technical requirements and help shape appropriate infrastructure and hosting solutions.
• Coordinate with internal teams to develop customized configurations, solutions, and pricing.
• Lead client communication during technical incidents and coordinate with engineering and infrastructure teams to troubleshoot and resolve issues.
• Help diagnose connectivity, hosting, server, and infrastructure-related problems while maintaining ownership of the client experience.
• Ensure incidents are communicated clearly and resolved within expectations, including client-facing updates.
• Escalate complex technical matters to relevant specialists while maintaining accountability.
• Support day-to-day operations and cross-functional initiatives to improve processes and client experience.
• Lead strategic projects from concept to execution and collaborate on new products and services.
• Help develop a high-performing cross-functional team by mentoring colleagues and establishing effective workflows.

Kenntnisse

Client management

Technical understanding

Commercial mindset

Communication

Cross-functional leadership

Problem solving

Team building

Networking/Infrastructure

SLA/Incident management

Business development

Jobbeschreibung

Jobgether is seeking a Client Partnerships Manager based in Switzerland to own strategic client relationships in a technology-driven environment serving demanding financial markets.

You will manage the full client journey, from initial sales conversations and solution design through onboarding, service delivery, and ongoing account management, coordinating with engineering and infrastructure teams to ensure services meet high performance standards.