Senior Customer Success Engineer – Arabic Speaking

Dynatrace; Oberösterreich; Vor Ort; EUR 61.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Zusammenfassung

Dynatrace seeks a Senior Customer Success Engineer to build and maintain post-sales relationships with our highest strategic customers. You will guide deployment, adoption, and value realization across Dynatrace solutions, acting as SME for best practices and product capabilities.

You will collaborate with support, PM, and R&D, lead executive-level discussions, and deliver value through Quarterly Business Reviews. A strong SaaS background and global cloud tech exposure are essential.

Qualifikationen

• Bachelor's degree or equivalent in CS/IT.
• 3+ years of related work experience.
• Experience with large enterprise customers including executive leadership.
• Exceptional English and Arabic written and verbal communications skills.
• Proven SME for Dynatrace technologies and SaaS environments.

Aufgaben

• Provide post-sales guidance to ensure successful deployment and adoption of Dynatrace products.
• Act as the customer advocate in meetings with support, PM, and R&D to speed resolutions.
• Prepare and participate in Monthly and Quarterly Business Reviews with customers.
• Document best practices for using Dynatrace and advise on product adoption and configurations.
• Maintain up-to-date technical knowledge of Dynatrace products and services.

Kenntnisse

Executive relationship management

English & Arabic communication

Problem solving

SaaS industry knowledge

Project coordination

Ausbildung

Bachelor's degree in Computer Science / IT or equivalent

Tools

OpenStack

OpenShift

AWS

Azure

Google Cloud

Kubernetes

Jobbeschreibung

Dynatrace seeks a Senior Customer Success Engineer to build and maintain post-sales relationships with our highest strategic customers. You will guide deployment, adoption, and value realization across Dynatrace solutions, acting as SME for best practices and product capabilities.

You will collaborate with support, PM, and R&D, lead executive-level discussions, and deliver value through Quarterly Business Reviews. A strong SaaS background and global cloud tech exposure are essential.