Residence Manager

at; Österreich; Vor Ort; EUR 48.786 - 67.081; Vollzeit

Zusammenfassung

Student One operates Purpose‑Built Student Accommodation (PSBA) in Brisbane. We are seeking a Residence Manager to own an on-site building, setting the tone and standards to ensure a safe, well‑managed environment for residents and staff.

You will lead a team of Resident Assistants, Night Managers and Front of House, manage the full resident lifecycle, and report to the Operations Manager as part of a growing portfolio‑level leadership group.

Qualifikationen

• 3–5 years in an operational leadership or site management role
• Proven experience rostering, team performance, and multi‑role staff development
• Solid understanding of WHS obligations in a residential or hospitality setting
• Experience with property management systems (StarRez or similar)
• Warmth, composure and genuine care for the wellbeing of students and young people
• A tertiary qualification in Hospitality, Business, or a related field — or solid equivalent experience

Aufgaben

• Own end-to-end site operations: resident experience, team performance, WHS, office management and daily site standards
• Manage the full resident lifecycle in StarRez: applications, contracts, rent runs, escalations
• Lead, roster, develop and support your site team to build a high-performing, collaborative crew
• Serve as the primary escalation point for resident matters: welfare, incidents and complaints
• Own your site's WHS obligations: safety documentation, incident management and compliance
• Contribute to site occupancy and financial targets with delegated budgets
• Build strong relationships with education institution contacts, contractors and cross-site peers

Kenntnisse

Operational leadership

Roster management

Team development

WHS compliance

Staff wellbeing

Ausbildung

Hospitality/Business degree

Tools

StarRez

Jobbeschreibung

Student One runs Purpose‑Built Student Accommodation (PSBA) in Brisbane. We don't just manage buildings – we run communities. Our residents are students building their futures, so our communities are designed around their safety, wellbeing and academic success. We're people‑first by design, growing fast, and serious about doing things well for our residents and our crew.

Opportunity

We’re on the lookout for a brilliant Residence Manager to take full ownership of one of our Brisbane building sites.

This is a genuine leadership role, not a caretaking one. You’ll be the person the site runs through: setting the tone, holding the standard, and making sure every resident and staff member experiences a safe, well‑managed, and high‑quality environment, always.

You’ll lead a team of Resident Assistants, Night Managers, and Front of House staff, manage the full resident lifecycle from intake to departure, and report into our Operations Manager as part of a growing, portfolio‑wide leadership team.

What You’ll Do

• Own end‑to‑end site operations: from the resident experience and team performance to WHS, office management, and daily site standards
• Manage the full resident lifecycle in StarRez: applications, contracts, rent runs, and escalations
• Lead, roster, develop, and support your site team: building a high‑performing, collaborative crew
• Serve as the primary escalation point for all resident matters: welfare concerns, incidents, complaints, and everything in between
• Own your site’s WHS obligations: safety documentation, incident management, emergency preparedness, and compliance
• Contribute to site‑level occupancy and financial targets, managing delegated budgets accurately
• Build strong working relationships with education institution contacts, contractors, and cross‑site peers

What You’ll Bring

• Minimum 3–5 years in an operational leadership or site management role
• Proven experience managing rostering, team performance, and multi‑role staff development
• Solid understanding of WHS obligations in a residential or hospitality setting
• Experience with property management systems (StarRez or similar) – or the aptitude to get across them fast
• Warmth, composure, and genuine care for the wellbeing of students and young people
• A tertiary qualification in Hospitality, Business, or a related field – or solid equivalent experience

Bonus Points If You’ve Got

• Experience in PBSA, co‑living, or residential property
• Employment Hero familiarity & budget and financial reporting experience

Ultimately, you’re the heartbeat of your building. You make it safe, you make it work, and you make it feel like home for students navigating some of the most formative years of their lives.

Sound like you? Let’s talk! Apply via the link with your cover letter and CV and tell us why you want to work with us.

Application Questions

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in a Management Role?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?