Release Manager

MXP; Graz; On-site; EUR 41,000 - 49,000; Full time

Benefits offered by this job

Home office

Flexitime

Job summary

MXP (MarineXchange) builds the software that runs cruise operations. Around 100 people develop and support a modular platform used by leading cruise lines — from property management and point of sale to itinerary planning, supply chain and port operations.

Our customers run 24/7 operations at sea, which makes reliable delivery not a nice-to-have but the product itself. As Requirements & Release Manager (m/f/d), you are responsible for the quality of incoming requirements and for planning,

Qualifications

• Completed technical education or equivalent practical experience.
• Experience in release management within software development.
• Sound knowledge of the Software Development Life Cycle (SDLC).
• Knowledge of change, release and incident management.
• Experience with ticketing and tracking tools (e.g. Jira or similar).
• Experience writing and reviewing BRDs, and ability to coach others.
• Experience with test environments, error analysis and troubleshooting.
• Understanding of agile methods (Scrum/Kanban) and classic project management.
• Knowledge of risk management, process optimisation, and regulatory compliance.
• Excellent organisational skills and ability to prioritise several tasks in parallel.

Responsibilities

• Act as the gatekeeper for customer requirements: review incoming requests for completeness and clarity before they go into development.
• Raise the quality of requirements by coaching colleagues and customers on how to write a solid BRD.
• Plan, coordinate and steer scheduled and unscheduled software releases.
• Align release planning with the CEO and the development and test teams.
• Plan future releases, taking customer requirements, internal priorities and technical dependencies into account.
• Monitor ongoing releases and ensure all required steps and documentation are complete.
• Carry out risk and impact analyses to minimise release risks.
• Prepare, compile and communicate release notes, and deliver releases to customers.
• Handle all customer communication around releases and take part in customer meetings.
• Plan and organise customer upgrades, and support upgrades of test environments for internal and customer systems, including analysing and resolving any issues.
• Answer questions about release versions, deployment history and software versions.
• Work closely with Customer Support so that release information and status changes are reflected correctly in the service portal.
• Identify and implement improvements to the requirements and release management process.

Skills

Release management

SDLC knowledge

Agile methods

Stakeholder management

Jira

BRD writing

Communication

Analytical thinking

English proficiency

German knowledge

Education

Technical education in computer science or comparable field

Tools

Jira

Job description

MXP (MarineXchange) builds the software that runs cruise operations. Around 100 people develop and support a modular platform used by leading cruise lines — from property management and point of sale to itinerary planning, supply chain and port operations. Our customers run 24/7 operations at sea, which makes reliable delivery not a nice-to-have but the product itself.

As Requirements & Release Manager (m/f/d), you are responsible for the quality of incoming requirements and for planning, coordinating and successfully delivering our software releases. You make sure releases reach our customers on time, with high quality and minimal risk.

You are the central link between development, quality assurance, management and customers. You keep track of all planned and ongoing releases, communicate clearly with everyone involved and keep improving the release process.

Your responsibilities

• Act as the gatekeeper for customer requirements: review incoming requests for completeness and clarity before they go into development
• Raise the quality of requirements by coaching colleagues and customers on how to write a solid Business Requirement Document (BRD)
• Plan, coordinate and steer scheduled and unscheduled software releases
• Align release planning with the CEO and the development and test teams
• Plan future releases, taking customer requirements, internal priorities and technical dependencies into account
• Monitor ongoing releases and ensure all required steps and documentation (e.g. Business Requirement Documents) are complete
• Carry out risk and impact analyses to minimise release risks
• Prepare, compile and communicate release notes, and deliver releases to customers
• Handle all customer communication around releases and take part in customer meetings
• Plan and organise customer upgrades, and support upgrades of test environments for internal and customer systems, including analysing and resolving any issues
• Answer questions about release versions, deployment history and software versions
• Work closely with Customer Support so that release information and status changes are reflected correctly in the service portal
• Identify and implement improvements to the requirements and release management process

Your profile

• Completed technical education (e.g. computer science, software development or a comparable field), or equivalent practical experience
• Experience in release management within software development
• Sound knowledge of the Software Development Life Cycle (SDLC)
• Knowledge of change, release and incident management
• Experience with ticketing and tracking tools (e.g. Jira or similar)
• Experience writing and reviewing Business Requirement Documents (BRDs), and the ability to coach others in writing them
• Experience with test environments, error analysis and troubleshooting
• Understanding of agile methods (Scrum/Kanban) and classic project management methods
• Knowledge of risk management, process optimisation, and compliance with standards and regulatory requirements
• Excellent organisational skills and the ability to prioritise several tasks in parallel
• Analytical thinking and a structured, solution-oriented, hands-on way of working
• Strong communication and stakeholder management skills, with a professional and confident manner towards customers and internal stakeholders
• Very good English skills; German is a plus
• Understanding of processes, workflows and management structures in the cruise industry is an advantage
• Rapid professional and personal development at the leading software supplier to the cruise industry
• Home office and flexitime
• Secure, lasting employment in an industry that is growing fast
• A work environment with exciting and varied tasks
• A great working atmosphere in a highly motivated and successful team with an international corporate culture
• The minimum salary for this position under the Austrian IT collective agreement is EUR 4,061 gross per month on a full time basis (paid 14 times a year). A higher salary is possible depending on your qualifications and experience.
• International/Other countries: For positions outside Austria, compensation is based on local market conditions and legal requirements.

We value diverse teams and welcome applications from all people, regardless of gender, age, origin, religion, sexual orientation or disability. We assess every application on skills and experience.