Remote Release Manager — Cruise Software & BRD Expert

MXP

Graz

On-site

EUR 41,000 - 49,000

Full time

7 days ago

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Benefits offered by this job

Home office

Flexitime

Job summary

MXP (MarineXchange) builds the software that runs cruise operations. Around 100 people develop and support a modular platform used by leading cruise lines — from property management and point of sale to itinerary planning, supply chain and port operations.

Our customers run 24/7 operations at sea, which makes reliable delivery not a nice-to-have but the product itself. As Requirements & Release Manager (m/f/d), you are responsible for the quality of incoming requirements and for planning,

Qualifications

Completed technical education or equivalent practical experience.
Experience in release management within software development.
Sound knowledge of the Software Development Life Cycle (SDLC).
Knowledge of change, release and incident management.
Experience with ticketing and tracking tools (e.g. Jira or similar).
Experience writing and reviewing BRDs, and ability to coach others.
Experience with test environments, error analysis and troubleshooting.
Understanding of agile methods (Scrum/Kanban) and classic project management.
Knowledge of risk management, process optimisation, and regulatory compliance.
Excellent organisational skills and ability to prioritise several tasks in parallel.

Responsibilities

Act as the gatekeeper for customer requirements: review incoming requests for completeness and clarity before they go into development.
Raise the quality of requirements by coaching colleagues and customers on how to write a solid BRD.
Plan, coordinate and steer scheduled and unscheduled software releases.
Align release planning with the CEO and the development and test teams.
Plan future releases, taking customer requirements, internal priorities and technical dependencies into account.
Monitor ongoing releases and ensure all required steps and documentation are complete.
Carry out risk and impact analyses to minimise release risks.
Prepare, compile and communicate release notes, and deliver releases to customers.
Handle all customer communication around releases and take part in customer meetings.
Plan and organise customer upgrades, and support upgrades of test environments for internal and customer systems, including analysing and resolving any issues.
Answer questions about release versions, deployment history and software versions.
Work closely with Customer Support so that release information and status changes are reflected correctly in the service portal.
Identify and implement improvements to the requirements and release management process.