PRADA Client Advisor

Prada; Österreich; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Prada in Vienna is seeking a Client Advisor to welcome and assist luxury customers, delivering an exceptional in-store experience that reflects the Prada standard of excellence. You will build lasting client relationships with an individual approach, leverage CRM and digital tools, and collaborate across departments to maximize sales while staying ahead of fashion trends and safeguarding stock and visuals.

Fluent German and English are required to serve a diverse clientele in a premium

Qualifications

• Fluent German and English required; luxury retail experience preferred.

Responsabilités

• Welcome customers and provide an excellent in-store experience at all times.
• Develop client relationships through an individual approach, leveraging CRM and digital tools.
• Be proactively engaged in cross-selling with all departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and Prada brand knowledge.
• Maintain high shop floor standards and visual display, following stock procedures.
• Contribute to security and prevent product thefts.

Connaissances

Fluent German

Fluent English

Sales skills

CRM knowledge

Communication skills

Description du poste

Job Details

We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in our PRADA Store in Vienna. As a Client Advisor, you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.

Responsibilities

• Welcome and serve the customer providing an excellent in‑store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross‑selling with all departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up‑to‑date knowing fashion trends and competitors.
• Prove brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to preventing product thefts.

Knowledge and Skills

• Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
• Strong sales and negotiation skills, with the ability to meet and exceed sales targets.
• Passion for luxury fashion trends, and an understanding of the luxury retail market.
• Fluent spoken German and English expected.

Joining our company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.