PRADA Senior Client Advisor

BoF Careers; Wien; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

PRADA Group in Vienna is seeking a Senior Client Advisor (m/f/d) to join our PRADA Store. You will embody luxury service, engage with clients, and offer expert advice to elevate the brand experience.

You will develop relationships using CRM, stay updated on fashion trends, and contribute to achieving personal sales targets and KPIs in a high-end environment.

Qualifikationen

• Experience in luxury retail and client advisory.
• Ability to meet and exceed sales targets.
• Excellent communication in German and English.

Aufgaben

• Welcome customers and provide in-store service.
• Develop client relationships using CRM and digital tools.
• Cross-sell across departments to maximize sales.
• Maintain store standards and visual merchandising.
• Uphold security and prevent theft.

Kenntnisse

Sales

Customer service

CRM tools

Merchandising

Interpersonal skills

Tools

CRM software

Jobbeschreibung

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Details

We are seeking a passionate and dedicated Senior Client Advisor (m/f/d) to join our dynamic team in our PRADA Store in Vienna. As a Senior Client Advisor, you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to preventing product thefts.

Knowledge And Skills

Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.

Strong sales and negotiation skills, with the ability to meet and exceed sales targets.

Passion for luxury fashion trends, and an understanding of the luxury retail market.

Fluent spoken German and English expected.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.