Part-Time Customer Experience Specialist — E‑Commerce

WOMEN S BEST GmbH; Thaur; On-site; EUR 16,000 - 19,000; Part time

Benefits offered by this job

Flexible working hours

In-house gym access

Lunch options by private chef

JobRad (company bike scheme)

Team events

Staff discounts on Women's Best and O2

Job summary

Women's Best in Thaur, Tirol, is seeking a part-time Customer Experience Executive to join our global e-commerce team. You will be the central contact for customer inquiries, process orders, and ensure high satisfaction across our B2C channels in a modern helpdesk.

Proven Shopify experience, strong English, and a process-minded approach are essential. The role offers flexible hours, on-site work in Tyrol, and opportunities to contribute to improving logistics and customer care.

Qualifications

• Proven professional background in Customer Service / Customer Experience, specifically within a dedicated helpdesk environment.
• Solid knowledge of end-to-end B2C e-commerce processes (online retail, sales workflows, post-purchase operations).
• Hands-on Shopify experience for order management and updates.
• Excellent written and spoken English; German or other languages are a strong plus.
• Reliable, organized and detail-oriented with ability to handle high-volume inquiries calmly.

Responsibilities

• Provide high-quality, timely support via email and ticket systems to resolve customer complaints, questions, and feedback.
• Process orders, returns, and exchanges in Shopify, ensuring proper documentation and clear communication.
• Apply structured, process-oriented thinking to identify bottlenecks in online retail operations and work with Logistics/IT.
• Collaborate with carrier and returns partners to ensure efficient processing and resolve logistics issues.
• Collect customer feedback and report insights to continuously enhance the customer experience.

Skills

Helpdesk CX Experience

E-Commerce & Process Understanding

Shopify Expertise

English Proficiency

German a plus

Tools

Gorgias

Magento

Intercom

FrontApp

Live Chat software

Job description

Women's Best in Thaur, Tirol, is seeking a part-time Customer Experience Executive to join our global e-commerce team. You will be the central contact for customer inquiries, process orders, and ensure high satisfaction across our B2C channels in a modern helpdesk.

Proven Shopify experience, strong English, and a process-minded approach are essential. The role offers flexible hours, on-site work in Tyrol, and opportunities to contribute to improving logistics and customer care.