Operations Associate (m/w/d)

Lime; Wien; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Lime in Vienna is seeking an Operations Associate to scale our local fleet, coordinate warehouse teams and field staff, and serve as the on-the-ground voice of the Vienna market.

You will hire and train mechanics, optimize warehouse processes, monitor KPIs, collaborate with engineering, and work with regulators to ensure safety and compliance. Fluent English and German are required, with strong data skills and a proactive mindset.

Qualifications

• 1-3 years of professional work experience, ideally in Operations.
• Experience leading teams or groups is preferred.
• Ability to work in a fast-paced, ambiguous environment.

Responsibilities

• Hire, train, and provide coaching to Mechanics and Fleet Support roles responsible for deploying and retrieving vehicles.
• Build a safe, compliant and efficient warehouse environment supporting a fully operational fleet in Vienna.
• Define new processes and best practices to drive operational excellence within the warehouse.
• Partner cross-functionally on operations projects to identify expansion opportunities within your region(s).
• Define and monitor KPIs that measure profitability, revenue, and operational performance of your markets.
• Provide complaint management and customer incidents investigation support.
• Partner with the local Government Relations representative to manage Legal, Regulatory and Safety issues.
• Maintain positive relationships with customers, regulators/city officials, employees, and Lime management.
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.

Skills

Fluent English

German language skills

Data analysis

Stakeholder management

Tools

Tableau

SQL

Excel

Google Sheets

Job description

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Vienna Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Vienna.

This is a warehouse-based position that requires a predominantly onsite presence with some flexibility for remote working. This role will be located in Central Vienna.

Tasks

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Vienna
• Define new processes and best practices to drive operational excellence within the warehouse
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

Requirements

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the Vienna region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Fluent verbal and written English & German language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please let us know.