Operational Excellence Manager (Last Mile)

Rohlik Group; Wien; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Free lunch

Fresh fruit

Flexible work schedule

Unlimited vacation

Xtra membership

Cashback 10%

Recognition program

Career growth

Job summary

Rohlik Group in Vienna is seeking an Operational Excellence Manager for Last Mile to design and deliver a 3–6 month improvement roadmap across last mile operations. You will drive standardization, improve delivery efficiency, and scale solutions across sites.

You will partner with central and local teams, lead end-to-end initiatives, coach teams, and translate data into durable processes that reduce cost per order and improve on-time performance.

Qualifications

• 5+ years in last-mile operations for retail.
• Strong leadership and coaching ability.
• Excellent communication and stakeholder management.
• Analytical thinker who can define metrics, read data, and separate cause from correlation.

Responsibilities

• Owns the last mile improvement roadmap and delivers on time.
• Leads end-to-end initiatives, builds the business case, runs pilots and scales.
• Champions adoption of best practices in loading, routing, and delivery.
• Coordinates with group-level development and local site teams to align projects.
• Documents processes and maps to standardize improvements.

Skills

Leadership

Stakeholder management

Analytical thinking

Communication

Travel readiness

Job description

Operational Excellence Manager (Last Mile)

Operations & Supply Chain | Vienna HQ

Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania.

Our mission is simple to make everyday shopping faster, easier, and more sustainable. We combine smart technology, efficient logistics, and a genuine love for great food. From local bakeries and farmers to our own private labels, we make sure every product that reaches our customers is fresh, safe, and top-quality.

We’re committed to sustainability and supporting local communities, reducing packaging, and working closely with small producers. For our customers, Rohlik Group is more than just shopping, it's a better way to enjoy good food every day.

Department Overview

The Operational Excellence team drives continuous improvement, process standardization, and innovation across Last Mile operations. We support local teams in implementing group standards, solving systemic challenges in routing, loading, and delivery, and enabling sustainable growth as we scale.

Role Overview

As Operational Excellence Manager for Last Mile, you will own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations. You will lead adoption of group standards, embed best practices, and deliver sustainable improvements in delivery efficiency, cost per order, and on-time performance. You will partner with central and local stakeholders to find the real bottlenecks in the last mile flow, from route assignment and loading through to the delivery itself, and roll out scalable solutions across sites.

What we expect from you

Owns the last mile improvement roadmap and makes sure initiatives are delivered on time.

Owns initiatives end to end, including group-wide projects: frames the problem, builds and defends the business case, runs the pilot, measures and evaluates the impact, and scales what works across sites.

Leads adoption of operational best practices in loading, routing, and delivery through coaching and influence.

Partners with group-level development and performance management teams and local site teams to coordinate projects and current performance.

Reads the problem in the real operation as well as in the data, tells the true cause apart from the noise, and turns the fix into a standard.

Documents processes (VSM, process maps).

What we look for

Required

5+ years of operational experience owning projects or programs in the last mile for retail.

Strong leadership and coaching capability.

Excellent communication and stakeholder management.

Analytical thinker who can define metrics, read data, and separate cause from correlation.

Willingness to travel 2 to 3 days per week across sites.

Preferred

Background in e-commerce, grocery, or same-day delivery.

Six Sigma and/or project management certification.

What’s in it for you

Fair reward - You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly.

Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.

Life, not just work - You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust.

Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.

Real impact - What you do here matters. You’ll see your work changing how people eat and live from day one.

Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.

Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik

A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.

If this sounds like you -You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?