Lead Operations (m/w/d)

gurkerl.at; Wien; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic environment

Professional development

Fair compensation

Team events

Job summary

gurkerl.at, the online grocery pioneer in Austria, is seeking a Warehouse Team Lead to join its Rohlik-backed operations in Vienna. You will lead floor teams, coordinate workload with Area Managers, and ensure smooth inbound to dispatch processes while maintaining safety and accuracy.

You will monitor performance, drive continuous improvement, and foster a high‑performance culture with clear communication and coaching. Weekend and holiday shifts may be required.

Qualifications

• Minimum high school diploma or higher education.
• 1+ years of experience in people management, logistics, manufacturing, or operations.
• Willingness to work flexible shifts including weekends and holidays.

Responsibilities

• Acts as a leader on the floor, assisting Area Managers with team coordination and productivity tracking.
• Understands end-to-end warehouse processes from inbound to dispatch and ensures safety and accuracy.
• Monitors workflow, identifies bottlenecks, and collaborates to improve processes to meet KPIs.
• Conducts quality and safety audits, ensuring compliance with company standards.
• Troubleshoots operational issues in real-time and escalates when needed.
• Tracks and analyzes performance metrics to drive continuous improvement.
• Assists with shift planning and labor allocation to optimize efficiency.
• Serves as a point of contact for associates, guiding performance and morale.
• Fosters teamwork and a high-performance culture across the site.

Skills

Leadership

Data analysis

MS Office

Education

High school diploma or higher

Tools

WMS

Lean Six Sigma

Job description

Company Overview

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic ("Rohlik.cz"), Hungary ("Kifli.hu"), Austria ("Gurkerl.at"), Germany ("Knuspr.de"), and expanding into Italy and Romania, the company combines cutting-edge logistics, automation, and local sourcing to deliver fresh groceries in under three hours. By owning its end-to-end operations, including proprietary technology, Rohlik ensures a superior customer experience, affordability, and operational excellence.

Company Overview

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic ("Rohlik.cz"), Hungary ("Kifli.hu"), Austria ("Gurkerl.at"), Germany ("Knuspr.de"), and expanding into Italy and Romania, the company combines cutting-edge logistics, automation, and local sourcing to deliver fresh groceries in under three hours. By owning its end-to-end operations, including proprietary technology, Rohlik ensures a superior customer experience, affordability, and operational excellence.

Role Overview

In this role you will work closely with Area Managers to lead teams of associates, ensure smooth workflow execution, and help optimize daily operations. You will be in close touch with associates, monitor their performance, assign tasks and oversee daily operations within your department. This role is a great opportunity for individuals looking to develop their leadership skills and advance within Rohlik’s operations network.

What we expect from you / the position to perform

• Acts as a leader on the floor, assisting Area Managers with team coordination, workload distribution, and productivity tracking
• Understands end-to-end warehouse processes, from inbound receiving to final dispatch, and ensures compliance with operational standards (5S, safety, accuracy)
• Monitors workflow, identifies bottlenecks, and collaborates with management to improve processes and meet key performance goals
• Conducts quality and safety audits, ensuring compliance with Rohlik’s policies and standards
• Troubleshoots operational issues in real-time and escalates concerns as needed to minimize disruptions
• Tracks and analyzes performance metrics (e.g., rates, productivity, error rates) to drive continuous improvement
• Assists with shift planning and labor allocation to optimize workforce efficiency
• Acts as a point of contact for associates, addressing concerns and providing guidance to maintain a high-performance work environment
• Fosters a culture of teamwork, engagement, and positive morale among associates

Required

What we look for / what we require

• High school leaving exam or higher education
• 1+ years of experience in people management, logistics, manufacturing, or operations
• Leadership skills with the ability to motivate and guide a team
• Basic proficiency in Microsoft Office (Excel, Word, Outlook) and ability to analyze data
• Willingness to work flexible shifts, including weekends and holidays

Preferred

• Previous experience as a Process Assistant, Lead Associate, or similar leadership role in logistics or warehouse operations
• Familiarity with Warehouse Management Systems (WMS) and inventory tracking
• Understanding of Lean or Six Sigma principles to drive process improvements
• Ability to handle multiple priorities and meet deadlines under pressure

What We Offer

• A job at a company that is redefining online grocery retail and setting new standards in logistics and customer experience.
• A dynamic environment with new challenges every day and exciting opportunities for growth.
• Professional development and real opportunities for advancement within the company.
• Fair compensation and a dedicated team that values both teamwork and performance.
• Participation in legendary company events and a corporate culture based on growth and collaboration.

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