Lead Operations (m/w/d)

Rohlik; Wien; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Professional development

Team events

Job summary

Rohlik is seeking a focused Process Leader/Assistant in Austria to guide on-floor teams, coordinate workload, and ensure smooth warehouse operations. You will work with Area Managers to optimize daily tasks, monitor performance, and uphold safety standards.

The role emphasizes leadership, data-driven process improvements, and strong communication to support Rohlik’s fast-paced delivery network. Join a team dedicated to growth and operational excellence in Vienna-area facilities.

Qualifications

• High school leaving exam or higher education.
• 1+ years of experience in people management, logistics, manufacturing, or operations.
• Leadership skills with the ability to motivate and guide a team.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook) and ability to analyze data.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Acts as a leader on the floor, assisting Area Managers with team coordination, workload distribution, and productivity tracking.
• Understands end-to-end warehouse processes, from inbound receiving to final dispatch, and ensures compliance with operational standards (5S, safety, accuracy).
• Monitors workflow, identifies bottlenecks, and collaborates with management to improve processes and meet key performance goals.
• Conducts quality and safety audits, ensuring compliance with Rohlik’s policies and standards.
• Troubleshoots operational issues in real-time and escalates concerns as needed to minimize disruptions.
• Tracks and analyzes performance metrics (e.g., rates, productivity, error rates) to drive continuous improvement.
• Assists with shift planning and labor allocation to optimize workforce efficiency.
• Acts as a point of contact for associates, addressing concerns and providing guidance to maintain a high-performance work environment.
• Fosters a culture of teamwork, engagement, and positive morale among associates

Skills

Leadership

Team management

Data analysis

Communication

Education

High school diploma or higher

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Company Overview

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic (Rohlik.cz), Hungary (Kifli.hu), Austria (Gurkerl.at), Germany (Knuspr.de), and expanding into Italy and Romania, the company combines cutting-edge logistics, automation, and local sourcing to deliver fresh groceries in under three hours. By owning its end-to-end operations, including proprietary technology, Rohlik ensures a superior customer experience, affordability, and operational excellence.

Role Overview

In this role you will work closely with Area Managers to lead teams of associates, ensure smooth workflow execution, and help optimize daily operations. You will be in close touch with associates, monitor their performance, assign tasks and oversee daily operations within your department. This role is a great opportunity for individuals looking to develop their leadership skills and advance within Rohlik’s operations network.

What we expect from you / the position to perform

• Acts as a leader on the floor, assisting Area Managers with team coordination, workload distribution, and productivity tracking

• Understands end-to-end warehouse processes, from inbound receiving to final dispatch, and ensures compliance with operational standards (5S, safety, accuracy)

• Monitors workflow, identifies bottlenecks, and collaborates with management to improve processes and meet key performance goals

• Conducts quality and safety audits, ensuring compliance with Rohlik’s policies and standards

• Troubleshoots operational issues in real-time and escalates concerns as needed to minimize disruptions

• Tracks and analyzes performance metrics (e.g., rates, productivity, error rates) to drive continuous improvement

• Assists with shift planning and labor allocation to optimize workforce efficiency

• Acts as a point of contact for associates, addressing concerns and providing guidance to maintain a high-performance work environment

• Fosters a culture of teamwork, engagement, and positive morale among associates
  

What we look for / what we require

Required

• High school leaving exam or higher education

• 1+ years of experience in people management, logistics, manufacturing, or operations

• Leadership skills with the ability to motivate and guide a team

• Basic proficiency in Microsoft Office (Excel, Word, Outlook) and ability to analyze data

• Willingness to work flexible shifts, including weekends and holidays

Preferred

• Previous experience as a Process Assistant, Lead Associate, or similar leadership role in logistics or warehouse operations

• Familiarity with Warehouse Management Systems (WMS) and inventory tracking

• Understanding of Lean or Six Sigma principles to drive process improvements

• Ability to handle multiple priorities and meet deadlines under pressure

What We Offer

• A job at a company that is redefining online grocery retail and setting new standards in logistics and customer experience.

• A dynamic environment with new challenges every day and exciting opportunities for growth.

• Professional development and real opportunities for advancement within the company.

• Fair compensation and a dedicated team that values both teamwork and performance.

• Participation in legendary company events and a corporate culture based on growth and collaboration.

#LI-AR1 #Gurkerl