Luxury Reservations Specialist

Rosewood Hotel Group; Österreich; On-site; EUR 30,000 - 42,000; Full time

Job summary

Rosewood Schloss Fuschl is seeking a Reservations Agent to deliver professional, personalized reservation services and create exceptional first impressions for our guests. You will play a key role in maximizing revenue while ensuring accurate information and a seamless booking experience.

Based in Austria, you will contribute to Rosewood's Sense of Place philosophy by understanding room categories, rates, and packages and by collaborating with multiple departments to maintain the highest

Qualifications

• Experience in Reservations, Front Office, or similar guest service role.
• Experience in luxury hospitality.
• Excellent communication and guest-focused mindset.

Responsibilities

• Handle guest reservation inquiries via phone, email, and other channels professionally.
• Provide detailed information regarding accommodation, dining, spa, and resort facilities.
• Create, modify, and manage reservations accurately within the property management system.
• Identify opportunities to maximize revenue through upselling and cross-selling experiences and services.
• Collaborate with Front Office, Revenue Management, Sales, and other departments to ensure a seamless guest experience.

Skills

Guest service

Communication

Attention to detail

Multitasking

Upselling

Tools

Property management system

Job description

Rosewood Schloss Fuschl is seeking a Reservations Agent to deliver professional, personalized reservation services and create exceptional first impressions for our guests. You will play a key role in maximizing revenue while ensuring accurate information and a seamless booking experience.

Based in Austria, you will contribute to Rosewood's Sense of Place philosophy by understanding room categories, rates, and packages and by collaborating with multiple departments to maintain the highest