Reservations Agent

Rosewood Schloss Fuschl; Salzburg; On-site; EUR 30,000 - 42,000; Full time

Job summary

Rosewood Schloss Fuschl invites applications for a Reservations Agent. You will create exceptional first impressions by providing professional, personalized reservation services and helping maximize revenue while ensuring accurate information and a seamless booking experience.

With meticulous attention to detail and product knowledge, you will help guests plan memorable stays that reflect our Sense of Place philosophy.

Qualifications

• Experience in Reservations, Front Office, or an equivalent guest service role in luxury hospitality.
• Excellent communication and interpersonal skills with a guest-focused mindset.
• Strong organizational skills and attention to detail.
• Commercial awareness with ability to identify revenue opportunities.
• Fluency in English; German and additional languages are advantageous.
• You will be comfortable working with reservation and property management systems.
• You enjoy building relationships and delivering exceptional guest experiences.
• You thrive in a fast-paced, dynamic environment.

Responsibilities

• Handle guest reservation inquiries via phone, email, and other channels promptly and professionally.
• Provide detailed information on accommodation, dining, spa experiences, and resort facilities.
• Create, modify, and manage reservations accurately within the PMS.
• Identify opportunities to maximize revenue through upselling and cross-selling experiences and services.
• Maintain knowledge of room categories, rates, packages, promotions, and availability.
• Ensure guest preferences and special arrangements are recorded and communicated.
• Collaborate with Front Office, Revenue Management, Sales, and other departments for a seamless guest experience.
• Monitor booking patterns and support inventory management according to procedures.
• Maintain accurate reservation records and data integrity in all systems.
• Support departmental goals, revenue targets, and guest satisfaction.
• Uphold Rosewood brand standards and service excellence in every interaction.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Commercial awareness

Upselling opportunities

Reservation systems

Guest-service mindset

Tools

Property Management System (PMS)

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the Reservations team at Rosewood Schloss Fuschl, working closely with Revenue Management, Front Office, Sales & Marketing, and other operational departments.

YOUR ROLE

As Reservations Agent, you will be responsible for creating exceptional first impressions by providing professional, personalized, and efficient reservation services. You will play an important role in maximizing revenue opportunities while ensuring each guest receives accurate information and a seamless booking experience.

Through your attention to detail, product knowledge, and passion for hospitality, you will curate the extraordinary by helping guests plan memorable stays that reflect our Sense of Place philosophy.

HOW YOU’LL MAKE THE PLACE

• Handle guest reservation inquiries via phone, email, and other communication channels in a professional and timely manner
• Provide detailed information regarding accommodation, dining, spa experiences, and resort facilities
• Create, modify, and manage reservations accurately within the property management system
• Identify opportunities to maximize revenue through upselling and cross-selling resort experiences and services
• Maintain a thorough understanding of room categories, rates, packages, promotions, and availability
• Ensure all guest preferences, requests, and special arrangements are accurately recorded and communicated
• Collaborate closely with Front Office, Revenue Management, Sales, and other departments to ensure a seamless guest experience
• Monitor booking patterns and support inventory management in line with established procedures
• Handle guest inquiries and requests with professionalism, efficiency, and a guest-centric approach
• Maintain accurate reservation records and ensure data integrity within all systems
• Support the achievement of departmental goals, revenue targets, and guest satisfaction objectives
• Uphold Rosewood brand standards and service excellence throughout every guest interaction

COULD THIS BE YOU?

• You have previous experience in Reservations, Front Office, or a similar guest service role, ideally within luxury hospitality
• You possess excellent communication and interpersonal skills with a guest-focused mindset
• You have strong organizational skills and exceptional attention to detail
• You are comfortable working with reservation and property management systems
• You demonstrate a commercial awareness and an ability to identify revenue-generating opportunities
• You are proactive, solution-oriented, and able to manage multiple priorities effectively
• You enjoy building relationships and creating exceptional guest experiences
• You thrive in a fast-paced and dynamic environment
• You speak fluent English; German and additional languages are a strong advantage
• You are flexible and committed to delivering the highest standards of service

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture, and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity & Inclusion (DEI) strategy helps put these principles into practice.