Live Chat Support Associate — Fintech & Crypto

Neobankbeat; Wien; Hybrid; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Stock option plan

OpenUP coaching & mental health

Udemy online courses

Additional 3 paid days off after 6+ mo

Onsite dining (Pandas Vienna)

Job summary

Bitpanda in Vienna is hiring a Customer Support Associate to handle live chat and ticket inquiries, helping users solve issues and ensuring a smooth journey on our platform. You’ll learn on the job in a fast-moving, international fintech environment and grow with a supportive team.

We welcome fluent English speakers, with an additional EU language as an advantage. The role offers hybrid work, competitive compensation, and strong career growth opportunities.

Qualifications

• empathetic and friendly communicator
• able to stay calm under pressure
• curious about fintech, investing or crypto
• detail-oriented and dependable
• works well in a fast-paced, international environment

Responsibilities

• Be the first point of contact for users via live chat and tickets with clear, friendly, fast responses
• Help customers solve everyday issues and ensure a smooth Bitpanda journey
• Share feedback with the team to improve customer support
• Maintain high CSAT and fast response times while staying updated on Bitpanda products

Skills

Fluent English

Additional EU language

Job description

Bitpanda in Vienna is hiring a Customer Support Associate to handle live chat and ticket inquiries, helping users solve issues and ensuring a smooth journey on our platform. You’ll learn on the job in a fast-moving, international fintech environment and grow with a supportive team.

We welcome fluent English speakers, with an additional EU language as an advantage. The role offers hybrid work, competitive compensation, and strong career growth opportunities.