Fintech Customer Support Advocate (Hybrid)

Bitpanda; Wien; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working model

Stock option plan

OpenUP mental health resources

Udemy online courses

3 extra paid days off after 6 months

Gender-neutral parental leave (up to 8

weeks)

Job summary

Bitpanda in Vienna is hiring a Customer Support Associate to be the go-to person for our users, answering questions, solving problems, and ensuring they feel supported from day one.

Join a fast‑moving fintech with an international team, learn on the job, and grow your career while helping customers navigate crypto, investing, and financial services. The role suits fresh graduates or early-career professionals seeking fintech exposure.

Qualifications

• Empathetic and friendly communicator.
• Fluent English and additional EU language a plus.
• Curious about fintech, investing or crypto and eager to learn.

Responsibilities

• Be the first point of contact for users via live chat and tickets, delivering clear, friendly, fast support.
• Help customers solve everyday issues and ensure a positive Bitpanda journey.
• Share feedback with the team to improve customer support and journeys.

Skills

Empathetic communicator

Fluent English

Fintech/crypto curiosity

Multitask chat handling

Team mindset

Tools

Live chat tools

Ticketing systems

Job description

Bitpanda in Vienna is hiring a Customer Support Associate to be the go-to person for our users, answering questions, solving problems, and ensuring they feel supported from day one.

Join a fast‑moving fintech with an international team, learn on the job, and grow your career while helping customers navigate crypto, investing, and financial services. The role suits fresh graduates or early-career professionals seeking fintech exposure.