Phone Support Associate — Fintech, Hybrid & Stock Options

Bitpanda; Wien; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

25 days leave

Stock options

OpenUP coaching

Udemy access

8 weeks parental leave

Job summary

Bitpanda in Vienna is expanding its new Operations division to deliver premium, world-class phone-based customer support. You’ll handle inquiries by phone, with occasional tickets or live chat, and help shape how users experience Bitpanda every day.

We offer a hybrid work model with 25 days of annual leave, a competitive pay-for-impact package including stock options, plus learning resources and wellbeing support. If you enjoy fintech and fast-paced environments, join us.

Qualifications

• Experience in phone-based customer support.
• Fluent in German (C2) and comfortable with English (B2+).
• Experience with Zendesk is a plus.

Responsibilities

• Provide world-class service to users primarily via phone support, and occasionally via tickets or live chat.
• Collaborate with manager to meet team and company targets.
• Identify product or feature requests from user feedback and share insights with internal teams.
• Spot opportunities to streamline support processes and improve efficiency.
• Partner with other departments to elevate customer satisfaction and help boost NPS.

Skills

Phone-based support

German (C2)

English (B2+)

Shift work

Tools

Zendesk

Job description

Bitpanda in Vienna is expanding its new Operations division to deliver premium, world-class phone-based customer support. You’ll handle inquiries by phone, with occasional tickets or live chat, and help shape how users experience Bitpanda every day.

We offer a hybrid work model with 25 days of annual leave, a competitive pay-for-impact package including stock options, plus learning resources and wellbeing support. If you enjoy fintech and fast-paced environments, join us.