Last Mile Excellence Manager — Drive Scalable Improvements

Rohlik; Wien; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Fair reward

Good food every day

Life, not just work

Personal growth

Real impact

Recognition among colleagues

Xtra membership

Job summary

Rohlik is seeking an Operational Excellence Manager for Last Mile to design and deliver a 3–6 month continuous improvement roadmap across last mile operations. You will drive adoption of group standards, embed best practices, and deliver sustainable gains in delivery efficiency, cost per order, and on-time performance.

Collaboration with central and local teams is essential to identify bottlenecks and scale solutions.

Qualifications

• 5+ years of operational experience owning projects or programs in the last mile for retail.
• Strong leadership and coaching capability.
• Excellent communication and stakeholder management.
• Analytical thinker who can define metrics, read data, and separate cause from correlation.
• Project management experience.
• Willingness to travel 2 to 3 days per week across sites.

Responsibilities

• Owns the last mile improvement roadmap and ensures initiatives are delivered on time.
• End-to-end ownership of group-wide projects: frame the problem, build the business case, run pilots, measure impact, and scale successful solutions.
• Leads adoption of operational best practices in loading, routing, and delivery through coaching and influence.
• Coordinates with group-level development and performance management teams and local site teams.
• Reads real operation data to identify true causes and codify fixes into standards.
• Documents processes (VSM, process maps).

Skills

Operational experience

Leadership

Communication

Analytical thinking

Project management

Travel

Job description

Rohlik is seeking an Operational Excellence Manager for Last Mile to design and deliver a 3–6 month continuous improvement roadmap across last mile operations. You will drive adoption of group standards, embed best practices, and deliver sustainable gains in delivery efficiency, cost per order, and on-time performance.

Collaboration with central and local teams is essential to identify bottlenecks and scale solutions.