Junior Technical Project Manager (m/f/d) - Customer Success

Netcup; Wien; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Flexible working hours

Mentoring program

Free parking

Mobile phone and notebook

Snacks and drinks

Job summary

Netcup is seeking a Junior Technical Project Manager (m/f/d) - Customer Success in Vienna to drive the delivery of small to mid-size IT projects from handover to completion. You will coordinate between Sales, Engineering and customers, keep milestone-driven plans, handle changes, and escalate issues with a view to professional, contract-compliant results while growing into greater responsibility.

The role offers a from €40,000 gross/year, full-time and Vienna-based, with potential for training,

Qualifications

• Completed IT or commercial vocational training or equivalent.
• Initial experience managing IT projects or internships.
• Basic knowledge of cloud/IT infrastructure or networks.
• Strong written and spoken German and English.

Responsibilities

• Deliver small to medium IT projects from handover to completion.
• Coordinate between Sales, Engineering and customers to ensure smooth progress.
• Maintain milestone-based project plans, track dependencies and communicate status.
• Manage changes and escalations with a solution-focused mindset and integrity.

Skills

Project management

Communication

Organizational skills

German and English proficiency

Self-motivation

Education

Technical or commercial vocational training or IT-equivalent

Tools

Jira

Job description

Be Yourself - Because that's how we want You to be

We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!

Junior Technical Project Manager (m/f/d) - Customer Success

as of now | Full-time | Vienna

Salary: from € 40.000 gross/year, depending on qualification and experience.

In your role as Junior Technical Project Manager (m/f/d) - Customer Success, you will be responsible for the successful delivery of small to medium-sized technical customer projects, from handover through to completion. As a key point of contact between Sales, Engineering, and our customers, you will ensure structured processes, transparent communication, and high-quality, contract-compliant delivery. You will be supported by experienced colleagues and will grow step by step into greater responsibility.

PROFILE

• Contribute to the management of customer projects, including creating and continuously maintaining project plans with milestones and dependencies
• Plan and coordinate internal implementation tasks across multiple technical departments
• Continuously monitor project status and communicate proactively with internal and external stakeholders
• Manage changes and handle escalations responsibly, with a clear focus on solutions
• Ensure compliance with contractual requirements, processes, quality standards, and KPIs
• Close projects, including formal handover to operational teams and alignment with Accounting on billable services
• Work closely with Sales, Engineering, and Customer Success as a central interface with direct impact on the customer
• Actively contribute to the shaping and continuous improvement of processes, interfaces, and monitoring and reporting structures

WANTED

• Completed technical or commercial vocational training, or a comparable qualification in an IT environment
• First experience in project management, ideally in planning and delivering IT projects (including through internships, entry-level roles, or project work)
• Basic knowledge of cloud, IT infrastructure, managed services, or network environments, as well as an understanding of technical contexts
• Good communication and facilitation skills, and a confident, professional presence when dealing with customers and internal stakeholders
• Strong organizational skills, a structured and self-driven way of working, and a high level of quality awareness
• First experience with PM tools (e.g., Jira or similar) is an advantage
• High level of self-motivation and willingness to learn
• Very good German and English skills, both written and spoken

WHAT WE OFFER

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...

ABOUT

Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.

Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.

Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine.

Part of the Anexia Group with over 400 employees and 6 office locations worldwide.

netcup - Webhosting, Server und Domains Telematica Datasix Datacenter Datasix Datacenter

Marina MAROS

Email: [e-mail]