IT & Platform Operations Chief — Hands-On Leader

Tito & Friends; Wien; Hybrid; EUR 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Bonus potential

Job summary

Tito & Friends in Vienna leads in-market research and SaaS platforms, seeking a hands-on Head of Workplace IT & Platform Operations to unify identity, access, networks and security across the group. You will own AWS, a self-hosted Kubernetes cluster, and 350 virtual servers while leading a distributed team.

You will drive automation with Terraform, participate in on-call duties, manage budgets and vendors, and mentor engineers across Europe. English fluency is essential; German is a plus.

Qualifications

• 6+ years in infrastructure and operations, with 3+ years leading teams while staying technically active.
• Strong hands-on skills in cloud/platform operations: AWS, Kubernetes, Linux, networking, Terraform or similar IaC tools.
• Solid knowledge of workplace IT: Microsoft 365, Entra ID, Intune and/or Jamf, VPN, firewalls.
• Experience with security/compliance frameworks such as ISO 27001, SOC 2 or comparable.
• Willing to travel regularly between sites (20-25%).
• Fluent English; German language skills are a plus.

Responsibilities

• Lead a distributed team of around 8 engineers across several European sites, covering workplace IT and platform operations.
• Stay hands-on, own critical parts of the infrastructure, participate in on-call, and set the technical standard by example.
• Own operations of our SaaS infrastructure: AWS, a self-hosted Kubernetes cluster and around 350 virtual servers.
• Own workplace IT for around 200 users: devices, device management, VPN, office networks, firewalls, accounts and user support.
• Build a consistent model for identity and access management across the group: Microsoft 365 / Entra ID, SSO, 2FA, password management, DNS and domains.
• Set priorities, SLAs and an on-call setup that works without heroes.
• Drive security and compliance: ISMS, GDPR, audit readiness, and NIS2 where relevant.
• Own the IT budget, vendors and hosting contracts; manage cloud/hosting costs.
• Standardize and automate: infrastructure as code, documentation, ticketing, runbooks.

Skills

AWS

Kubernetes

Linux

Networking

Terraform

IaC

Leadership

Stakeholder management

Tools

Microsoft 365

Entra ID

Intune

VPN

Firewalls

Job description

Tito & Friends in Vienna leads in-market research and SaaS platforms, seeking a hands-on Head of Workplace IT & Platform Operations to unify identity, access, networks and security across the group. You will own AWS, a self-hosted Kubernetes cluster, and 350 virtual servers while leading a distributed team.

You will drive automation with Terraform, participate in on-call duties, manage budgets and vendors, and mentor engineers across Europe. English fluency is essential; German is a plus.