Head of IT & Platform Operations (Hands-On Leader)

Tito & Friends Dienstleistungs GmbH; Wien; On-site; EUR 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Performance-based bonus from year 2

Job summary

Tito & Friends Dienstleistungs GmbH in Vienna seeks a hands-on Head of IT & Platform Operations to unify workplace IT and platform teams. You’ll own AWS, Kubernetes, identity management, security, and on-call practices while mentoring engineers across Europe.

You will lead from the front, stay hands-on, and drive cost control, vendor management, and compliance across ISO 27001/SOC 2. German language is a strong plus. Hybrid work options available, based in Vienna.

Qualifications

• 6+ years of hands-on infrastructure and operations experience, including 3+ years leading teams while staying technically active.
• Strong hands-on skills in cloud and platform operations: AWS, Kubernetes, Linux, networking, Terraform or similar IaC tools.
• Solid knowledge of workplace IT: Microsoft 365, Entra ID, Intune and/or Jamf, VPN, firewalls.
• Experience with security and compliance frameworks such as ISO 27001, SOC 2 or comparable.
• Experience leading distributed, multi-country teams, and willingness to travel regularly (20–25%).
• Excellent communication and stakeholder management skills in English; German a strong advantage.

Responsibilities

• Lead a distributed team of around 8 engineers across several European sites, covering workplace IT and platform operations. You coach by doing: pairing, reviewing, and taking on hard technical problems yourself.
• Stay hands‑on: own critical parts of the infrastructure, take part in on‑call, and set the technical standard by example.
• Own operations of our SaaS infrastructure: AWS, a self-hosted Kubernetes cluster and around 350 virtual servers.
• Own workplace IT for around 200 users: devices, device management, VPN, office networks, firewalls, accounts and user support.
• Build one consistent model for identity and access management across the group: Microsoft 365 / Entra ID, SSO, 2FA, password management, DNS and domains, onboarding and offboarding across all systems.
• Set priorities, SLAs and an on‑call setup that works without heroes.
• Drive security and compliance: ISMS, GDPR, audit readiness, and NIS2 where relevant.
• Own the IT budget, vendors and hosting contracts. Keep cloud and hosting costs under control.
• Standardize and automate: infrastructure as code, documentation, ticketing, runbooks.
• Be the go‑to counterpart for product, engineering and management on infrastructure decisions.

Job description

Tito & Friends Dienstleistungs GmbH in Vienna seeks a hands-on Head of IT & Platform Operations to unify workplace IT and platform teams. You’ll own AWS, Kubernetes, identity management, security, and on-call practices while mentoring engineers across Europe.

You will lead from the front, stay hands-on, and drive cost control, vendor management, and compliance across ISO 27001/SOC 2. German language is a strong plus. Hybrid work options available, based in Vienna.